Address: 6 Fulham High St, London, SW6 3LQ, United Kingdom
Phone: +442077367776
Rating: 4.3
based on 210 reviews.
Customer Service
Pros:
"The staff were more than helpful, kind and they really got me out of a bind."
"What a beautiful shop and the staff are amazing and so helpful."
"You were all so friendly and helpful and it was always such a lovely experience coming in for a fitting."
"Service was exceptional. Warm and friendly and Lulu was very professional, honest and extremely helpful."
"The team at Fairytale was flexible with appointments and made every change to the dress I wished for, to ensure I felt my best on the day."
"I love this shop we had such a great experience."
"The service was exceptional and so friendly."
Cons:
"I am very unhappy, frustrated bride. Will not recommend this experience and unprofessional service at this wedding boutique."
"Their dresses are over priced and the service just shocking!"
"The owner of the shop was insulting and sounded disgusted."
"The staff where so rude & kept telling us to 'hurry up, let's go'!"
"The floor staff were very unprofessional & rude and totally oblivious to our feedback."
"Customer service was very impatient and I wouldn’t recommend to anybody."
"Extremely rude and unhelpful."
Quality and Selection of Dresses
Pros:
"This isn’t the cheapest shop but you are paying for the highest quality, most popular names on the market and the best tailors."
"Fairytale London offers an exquisite selection of dresses and the quality and craftsmanship are outstanding."
"They have so many styles to choose from and go above and beyond to please their brides and customers!"
"Fairytale London had a wide selection of wedding dresses, as well as bridesmaids dresses and accessories."
"The store has a massive range of beautiful dresses of all different styles and silhouettes."
"The selection of dresses is also really good, they have a number of great designer dresses so I was spoilt for choice."
"The products which are proposed are good qualities and good brands such as Demetrios or Rosa Clara are there."
Cons:
"The sample size for most dresses was a 6 so you couldn't really try anything on."
"Just filthy old tatty accessories and shoes that look as though they had been worn to muddy festivals."
"With a selection of dresses that didn't at all represent what was on their website."
"The dresses are overpriced and poor quality."
"The store is awful. It doesn't look anything like in the photos & it was more like a discounted dress stock room cramped with dirty and discontinued dresses."
"They didn't tell me about 400 pounds alteration cost which they charged me 1 week before my final dress collection."
"I was told my dress would be ordered from the manufacturer and would arrive in 6 weeks. I was called after less than 2 weeks and I picked up my dress only to discover after checking in the car that it was the store sample which was dirty with loose threads everywhere."
Alterations and Fittings
Pros:
"Lulu (the owner), through a great work of alterations made the dress I always wanted and dreamed of."
"The seamstress gave me great advice during the fittings and worked quickly to ensure the dress was ready."
"They completely transformed my dress, adding bust support and boning as well as sleeves making my dress my dream dress!!"
"The dress was adjusted to a millimetre."
"Fittings and alterations were always thorough and all of my customisations and requests were carried out, even the trickiest ones!"
"My dress needed some adjustments and was altered to fit me to perfection."
"She added a hoop to give my legs room to breathe and a corset to have the dress not pull on my back and shoulders."