Pizza Hut Dudley Reviews Summary

Customer Service

Pros:

• "Had the best experience here!! We got excellent customer service and an amazing deal."
• "Honestly was some of the best customer service I've ever received."
• "We went in today and was served by Alicia, her customer service was excellent. Friendly, polite and quick service."
• "Two ladies were nice and friendly."
• "The young lady serving us was great."
• "Staff are very friendly and helpful. :)"
• "Service was great as soon as we walked in Kelly was really nice and explained what we needed to do to order, and very nice to me kids as was the rest of the staff thank you."

Cons:

• "Such bad experience with this Pizza Hut. I ordered through Uber eats and the arrived with a completely different order."
• "The service was disgusting and the waitresses were extremely rude."
• "rude staff kept giving us bad looks."
• "Service was extremely slow. Was also very rudely accused of under paying."
• "Unfortunately the service was quite poor. There were loads of staff standing around chatting but we were largely ignored."
• "Dreadful thrown together very little topping and a very aggressive partially English speaking manager I certainly would never use this restaurant again it really is the worst I've ever seen."
• "Discussed toilets disgusting staff rude all standing around when asked for assistance was ignored."

Food Quality

Pros:

• "The BEST gluten free pizza around, especially on 2for1 Tuesdays! Love it."
• "The pizza was good as well."
• "The pizza tasted good and was hot."
• "Food came out lovely and hot and was tasty."
• "The pizza itself was amazing! Salad bar was fresh and had staff topping it up."
• "Been years since I have been here and eaten in. Had a great experience here. The food was hot and very tasty."
• "Fantastic food, great customer service. We are awkward customers due to allergies and other health concerns. They fell over backwards to cater for our needs."

Cons:

• "The spicy pizza wasn't spicy and the fries were hardly cooked."
• "It’s been a long time since I visited here for the buffet and couldn’t believe how it’s changed minimal choice of pizzas and tasteless most of the pizzas were hard."
• "Pizza Hut pizzas are pretty bloody terrible aren’t they, they taste like cheap oven pizzas."
• "The pizza last night was probably one of the worst I’ve ever had. Pizza looked uncooked, it was very dry, barely any tomato base, the meat was cold."
• "Appalling scarce topping.. & burnt pizza. £23 family meal ruined."
• "The food quality is poor and at this restaurant not a lot of choice of pizza for the buffet and not worth the money we paid."
• "The pizza tasted stale which I would’ve expected better for the price you pay."

Value for Money

Pros:

• "£12.99 gets you, unlimited pizza, unlimited drinks, unlimited salad & pasta, unlimited ice cream."
• "Really nice food and for the buffet the price wasn't bad."
• "Good deals on when i went in meaning was affordable."
• "Kids meal is good value for money."
• "Having said that the lunch buffet still represents great value for someone like me who can put away a lot of pizza!"
• "Very enjoyable tea with my family fresh salad 🥗 before our pizzas arrived and delicious dessert 🍰 for after my grandaughter enjoyed her ice cream in all great food good service."
• "Really fast delivery and really good deals for a larger family. Food came piping hot which is great! Polite delivery man."

Cons:

• "Shame it's so damn expensive!"
• "However, it is expensive for what it is."
• "Generally overpriced."
• "Very disappointed when paying £23 for a couple of pizzas!"
• "I don't know how they can charge what they do for their pizzas, I don't order often from here but each time I do I forget just how expensive they are compared to other big brands, they genuinely are not worth it at all."
• "Other food is a bit expensive for what it is and they are a bit tight with their cheese."
• "Way to expensive!! £3.30 for a glass of coke that you can't even refill."