McDonald's Reviews Summary

Service Speed

Pros:

• "Service is remarkable."
• "Food was warm, well prepared."
• "Fast food at its finest."
• "Todays experience was ok. Went through the drive through. Fast service."

Cons:

• "Service is super-slow."
• "Waited half an hour for my food."
• "Waited half an hour for food even though it wasn't busy at all."
• "Waited for two milkshakes for 15 minutes."
• "4th time in a row that my order was incorrect."
• "Long wait and the whole order was completely wrong."
• "Waited quite a while for custom sausage macmuffin to be put together."
• "Evening/night staff take awfully long I was waiting in the car park for 30 minutes just for fries."

Cleanliness

Pros:

• "One of the cleanest fast food outlets I've seen."
• "Place is tidy and clean."
• "The building itself looks nice inside and out, very tidy and clean."
• "Very tidy and clean. The staff are extremely friendly."

Cons:

• "Certainly nowhere near as clean as other stores."
• "Bins overflowing, machines not working."
• "Bathrooms were very dirty."
• "Inside restaurant is filthy, tables are not cleaned."

Customer Service

Pros:

• "Anisha our waitress was very helpful and hospitable."
• "Staff is pleasant and helpful."
• "Staff upstairs are always exceptional. Always accommodating and helpful."
• "Kai deserves a special mention - extremely conscientious, friendly."

Cons:

• "Staff member didn't even know where the table numbers were."
• "Manager was rude as he told me I'm not allowed to ask and talk to the staff."
• "I would like to complain about today's manager Becca, she is so rude."
• "I placed my order in the drive-through and the staff was holding my drink in his hand and was talking to a girl."
• "Poor, poor customer service. Ordered through Uber Eats and part of my order was missing."

Order Accuracy

Pros:

• "Food was fresh and hot and there were no mistakes in the customisation requests."
• "The burgers were nice and hot and tasty."

Cons:

• "Everytime we go drive through to get dinner for the family there's at least 2 items missing."
• "Missing order again always missing bits of my order."
• "Ordered via just eat and they didn’t send me chips or any of my sauces."
• "Ordered a big tasty meal and asked for no tomato and extra onion, and received a plain burger with absolutely nothing."
• "Been here a dozen or so times. At least 50% of the time something has been missing from my order."
• "Unfortunately this is quite an unreliable McDonalds. I have ordered a burger and received a bun with salad in it and no burger."

Food Quality

Pros:

• "For some reason this McDonald's tastes a lot better than the others we've been to."
• "I ordered the chicken big mac which is basically a double chicken burger. Food was warm."

Cons:

• "And again it came late over an hour nearly 2 and the food was never replaced before being given to the driver."
• "Both burgers were barely warm, and the toffee latte had been standing so long the cream had disappeared."
• "When they can not even cook frozen chips! It all went in the bin."
• "The fries that were in our bag were also unfortunately undercooked."
• "The food was served cold but replaced with a slightly warmer order."
• "Ordered a large Mcplant meal using the app and when the food was delivered it was cold."
• "Food standards and quality don't seem to be important to McDonald's anymore."
• "Food was uncooked and cold."