KFC Gillingham - Courtney Road Reviews Summary

Service Quality

Pros:

• "Really quick service and staff appeared to be working flat out."
• "The drive thru is very convenient, especially during these times."
• "Flawless customer service is the reason for the two stars."
• "Young English girl working there at around 5 to 6pm 6th July, I didn't catch her name but she had the best customer service ever. Very polite and understanding of her customers needs."
• "We ate in and the restaurant felt covid safe. We ordered at a screen and food was delivered to our table quickly."
• "It was quick service, hot food and very polite, helpful staff that seemed happy in their job."
• "Service over the speaker and then through the hatches was impeccable, good for you hard working fast food staff."

Cons:

• "The orders from Uber eats turn up dry, overcooked or kept hot for five hours."
• "Well I got here and it was nice then then i was using the self ordering machine and it was really glitchy we sat down then it took over 20 MINUTES to get out food and there was barely any people in there at all."
• "Ordered a bucket. There was no chicken ready, so we had to wait a little. The chicken came out amazingly hot, and couldn't even be picked up for minutes."
• "Cold fillet burger and so dry I would get more moisture from licking sand."
• "Food seems sub standard lately."
• "Yet again another order with missing items!"
• "This is by far the worst KFC I have visited."

Food Quality

Pros:

• "The chips were quite tasty."
• "Food is great, they always get my order correct."
• "One of the best KFC in gillingham, super fast service and great chicken."
• "Food was good had changes made to the burgers I ordered which were carried out without mistakes (no lettuce or sauces)."
• "Really nice food, never get fast food hot but today is it was all cooked and hot."
• "I cant really exceed a 3 star rating simply because its a fast food 'restaurant'. I had a vegan burger which was pretty good considering."
• "The food is great and the drive thru has got a lot quicker and better."

Cons:

• "Food was awful, most of it went in the bin anyway."
• "Low on buns low on chicken no gravy no sweet corn no coleslaw no Pepsi."
• "Nothing but bad experiences from here more fool me keep going back greasy chicken, no gravy, and long cue is what I expect when visiting this kfc."
• "The remaining chicken was extremely dry and tough."
• "Order was wrong yet again food was a state and obviously thrown together."
• "In all my days I've never eaten food with such poor standards. Fatty chicken. Cold fries, the drinks were just fizzy water."
• "I had a 3 piece meal, and it was so bland and tasteless, skin wet and slimy."

Cleanliness & Management

Pros:

• "They have toilets which are kept clean and tidy."
• "Restaurant and loos nice and clean."
• "Nice clean restaurant, with drive thru."

Cons:

• "Dirty tables trays all over the place, need to get someone at the front."
• "The bins are overflowing and rubbish all over the place."
• "This place needs a good cleaner and some leadership."
• "The one downside to my visit, was the very bad smelling drains in the gent's toilets."
• "Tables dirty. Floor sticky."
• "Everywhere was filthy. The tables, chairs, floors, toilets were all disgusting."
• "Rubbish all over the floor, uneaten food and packaging all over the tables, the serving counter filthy with spillages all over it."

Staff & Customer Service

Pros:

• "Staff work hard to keep up with demand."
• "The staff friendly and helpful."
• "5 of us for my daughters birthday treat and a lovely lady - member of staff found us a table inside even though it was busy."

Cons:

• "Staff stood acting like a bunch of children shouting silly remarks at each other while customers are eating in the restaurant."
• "One member of staff who I think was the manager looked like he wanted to be anywhere but there and was ignoring an Uber driver knocking on the door."
• "The female server was more interested in adjusting her hair and make up than actually serving."
• "The staff male staff member bagging up the food was moody."
• "Most staff were helpful but a couple a little rude .... rolling eyes at customers thinking they can't be seen."
• "All problems are delivered to you by staff that seem not to give a toss about your inconvenience."
• "THE worst KFC in the area! You go there and see nobody on the till."