Shake Shack Reviews Summary

Food Quality

Pros:

• "Loved the food! It was my first experience at Shake Shack and it's so much better than all other fast food restaurants."
• "The fries are also great."
• "Food was good quality although burgers aren't particularly large but then a portion of fries is more than enough for one person."
• "Their milkshakes were good too."
• "Had the vegan burger shallot, and it was tasty."
• "Had the chicken shack(6.50), which was nice."
• "Shake Shack serves mouth-watering burgers."

Cons:

• "The food I ordered was NOT HALAL!!! ONLY THE CHICKEN IS HALAL!!"
• "Buffalo Chicken burger was very dry & cold."
• "Burger tasted as if it’s been fried in an over used cheap oil, chicken bites coating was falling off and it was soggy."
• "The cheese fries are very mediocre, the cheese is flavourless and the fries do not have a good consistency."
• "Honestly this was some of the worst chicken I've ever tasted... save your money... go ANYWHERE but here!"
• "The burger was tiny, meat was a bit dry and bacon not very good in general I don’t think it is a tasty enough burger for 10 pound… low quality!"
• "Both burgers were so greasy that they made a pool of grease in the little paper bags they were in."

Service

Pros:

• "With customer service, there is good, there is great, and there is Sephora from the Shake Shack!"
• "Staff have been very helpful when necessary."
• "The cashier is friendly, the venue is clean."
• "The staff are well presented, polite, helpful and give a service with a smile."
• "Quick and friendly service too, definitely go with friends, or even for a quick bite!"
• "The staff were welcoming."
• "The staff were friendly, professional, and were very prompt with orders considering they were really busy."

Cons:

• "Looked like deliveroo orders were taking priority over in-restaurant ones."
• "Whilst waiting in excess of 20 mins to get my food, I watched a Staff Member change the food bin on the customer side."
• "Very slow service."
• "Poor service took about a year and a half to arrive."
• "The manager did not want to give us a new one and therefore we had to suck the £25 bill for a poor quality meal."
• "Waited 55 mins for two burgers, one fries and a shake."
• "It was a long wait for the food and despite the queue being out the door only one member of staff was on the till taking orders."

Price

Pros:

• "It is well worth the money for the quality you get."
• "The prices were ok and that didn't bothered me cos the food tastes good."
• "The food is the best quality and great price."

Cons:

• "Overpriced, over rated!"
• "Too pricey and the price shown on the menu doesn’t match with the actual price we pay."
• "Really expensive. I paid £20 and the burger was very small."
• "Roughly the same price as five guys, half the taste and not the best ingredients."
• "Too much for self service in my opinion. This is overpriced fast food."
• "EXTREMELY overpriced."
• "The prices are really high for very small portions."

Atmosphere & Cleanliness

Pros:

• "Restaurant is clean and well spaced out that you don't feel cramped like in some other burger joints."
• "The store was also very clean."
• "In general a wonderful place, the service is good and the food is just amazing!"
• "The place is spacious, comfy and clean."
• "When you enter the atmosphere is lovely."
• "My favourite shake shack branch, as the place itself is big, not overcrowded and clean."
• "Very clean and staff are constantly visiting tables and wiping them down after use."

Cons:

• "A lot of their tables are sticky."
• "Tables are ridiculously sticky not just ours but a couple tables next to ours were sticky too."
• "Dirty tables with drink marks on them."
• "The table clearly hadn’t been cleaned and was terribly sticky."
• "Probably a more pleasant waiting experience, at least - every table in this place is unpleasantly sticky."
• "The tables were filthy and felt sticky to touch."
• "All tables were sticky and disgusting filthy."