KFC Waltham Cross - Eleanor Cross Road Reviews Summary

Order Accuracy

Pros:

• "If your eating in the service is good, they get the food correct it’s a win-win."
• "Food was piping hot and fresh when I ordered"
• "Service was excellent, staff was very welcome."
• "Great KFC, food was good."
• "The chicken was perfectly cooked, boasting a crispy and flavorful coating that was simply irresistible."
• "Meal was delicious."
• "Great food, alway fresh and the Gravy is spot on."

Cons:

• "Messed up order completely. Ordered one thing, got something absolutely different."
• "Of course they never can help to send what it’s missing from the order."
• "This is the last time I order online from this branch."
• "Every single time I go there, there never ever have everything I want, or they never ever give me the correct order ever!"
• "If you are using the drive through make sure you check your order..... on several occasions I have got home and discovered that I haven't got the right order or bits are missing"
• "Ordered two meals with extras and got 40% of the items."
• "Ordered the Party Bucket had to wait 10mins to receive it... it was missing the large popcorn chicken."

Service and Staff

Pros:

• "Service was excellent, staff was very welcome."
• "Staff seemed happy and were very efficient."
• "Staff pleasant"
• "The staff were really nice."
• "Service was very quick, it was Sunday and the shop was empty."
• "Service was excellent, staff was very welcome, smiled and was courteous, patient giving us time to make an order."
• "Staff were friendly shop looked clean."

Cons:

• "They are always rushing and under staffed."
• "Drive thru is ok, but when we tried to eat inside the experience was one of the worst."
• "Terrible service. Given wrong information."
• "Appalling staff!! Let their non KFC employees behind counter where the food is prepared!"
• "Terrible service gave food to another customer who opened the bag, then gave it to me"
• "The most disappointing customer service I have even came across."
• "Service is SO SLOW and the man I spoke to on the telephone regarding my order was so rude and unprofessional"

Facilities and Cleanliness

Pros:

• "Very very happy from new look of This KFC after long time."
• "Toilets are new and much better."
• "Newly refurbished and completely new look."
• "The KFC at Waltham Cross has been revamped. It look nice and clean."
• "Staff were friendly shop looked clean."

Cons:

• "Toilets always dirty."
• "On entering we noticed a number of tables uncleared."
• "Always dirty area, toilet always disgusting."
• "The store seems understaffed and needs cleaning, touch screen kiosk is filthy."
• "Very messy tables and floor and nobody bothered."
• "The toilet was full of sh1t, lovely!"
• "I found a hair in my Krushem... avoid this KFC very bad hygiene they do not wear gloves when making food either dirty restaurant and rude staff don’t bother eating here."

Food Quality

Pros:

• "The chicken burger was rather delicate, one has to applaud the hands that made it."
• "Food was piping hot and fresh when I ordered"
• "Great KFC, food was good."
• "The chicken was perfectly cooked, boasting a crispy and flavorful coating that was simply irresistible."
• "Meal was delicious."
• "Great food, alway fresh and the Gravy is spot on."
• "Food lovely, but it's KFC so of course it's lovely."

Cons:

• "the chicken was so slimy it slid out of your fingers, the chips were cold."
• "Watery grey chicken if only i was a starving fox."
• "Don't ever come to this KFC as they sell decay chicken."
• "The chicken was dripping with oil...really not good."
• "The chips were soggy, flaccid and tasteless."
• "Also the chips and the popcorn chicken was not fully cooked!"
• "The food wasn't too hot, it tasted like it was waiting for some time, not as fresh as it should taste or look."

Value and Pricing

Pros:

• "Had a good experience. pulled up and joined the queue of cars which was out in the main road. it took around 10mins to get to the window."

Cons:

• "So disappointed with the portion size of regular Fries... i feel totally ripped off by KFC and advise others to avoid."
• "Very poor only gave one star as you can’t do no star."
• "Place a bit messy, portions are teeny tiny."
• "Ordered the Party Bucket... the 8 boneless chicken pieces looked like they had been cut in half to make 8 of them."
• "Overpriced and they always try and rip you off, always check how many wings and strips you have in a mighty bucket from this one."

Ordering Experience

Pros:

• "It's best to use the self service machines to speed up the process if not, the waiting time to order meals at the counter can be long during busy periods."
• "They served my food in a timely manner before Lunchtime rush."

Cons:

• "Long queues takes for ever to get your food always."
• "Big minus for this place is the entrance to the carpark."
• "Food was stone cold!"
• "Worst kfc I have ever come across."
• "40 minutes wait trapped in take away drive through queue to order is definitely not fast food!"
• "Ridiculous wait to get through the drive through, no space to change your mind and leave, once in the queue you are stuck!"
• "Would be great if KFC spent more than three seconds looking at the state of their parking design which fails miserably when the drive through is busy"