McDonald's Reviews Summary

Staff Service

Pros:

• "The staff are so lovely. The ladies that are in the seating area are the nicest ever."
• "The staff are very helpful. So as long as you're not in a hurry, it's a good little place to grab a bite to eat."
• "Lovely helpful staff. I tried the McPlant! It's actually good!"
• "The management are brilliant, standards are high, and the staff are all hot on customer service."
• "It was well staffed (as in enough of them), the place was spotless despite being busy, and 4 different workers I interacted with were very polite and friendly."
• "Great food, friendly staff members, consistently great vibes."
• "I am quite pleased with this McDonald's. It was the first one l have seen the managers doing outstanding customer service."

Cons:

• "Drive through orders always wrong or you have to park up and wait."
• "The service is bad too slow, can't think of eating in as it is worse!"
• "Saturday night visit, very chaotic, orders coming in 3 different ways - drive thru; online and in-store customers!"
• "They always get the order wrong they don’t pick up the phone so you cant even sort it out."
• "They never pick their phone up and always forget to add items."
• "Very rude staff, one of them rolled their eyes at me as I was asking for some ketchup."
• "Staff seem over worked and under trained."

Food Quality

Pros:

• "I tried the McPlant! It's actually good!"
• "We had apple pie which were really good and with perfect temperatures."
• "Meat is fresh and they have good quality burgers."
• "Chicken nuggets and all other food normally comes out fresh and hot."
• "Just the food you would expect from McDonalds no complaints have eaten here twice now in last month, Chicken Nuggets excellent cooked well same as always, Oh and the Coffee is as far as I am concerned very TASTY."
• "It was the best food I've ever had from McDonalds."
• "Nicely prepared food, spotless clean and quiet! First time in my life I got big tasty from the picture!"

Cons:

• "Ordered a Triple Cheese & Chocolate Milkshake, wasn't given a ticket through the machine, then I was made to wait at least 15/20 minutes only to find my Chocolate milkshake looks vanilla."
• "Why is the food always like luke warm at best, the fries are 9 out of 10 times cold and horrible."
• "The quality of the burgers especially isn't what I expect from Mc Donalds."
• "Food was cold and I only live round the corner. Chips were soggy and there was no straw in bag, no offer of a sauce and had to park up and wait for food."
• "This restaurant is awful. Food is always nothing more than warm, the chips are always soggy."
• "Food is poor, even for a McDonalds and the staff are abysmal, avoid unless absolutely necessary."
• "Worst McDonald's in the local area consistently sell under cooked fries and cold food even tho its made fresh."

Order Accuracy and Wait Time

Pros:

• "Best McDonald's in the area, catford island is awful and sydenham never have milkshakes. This one has everything and has fast service with everything correct on my order."
• "I have only ever used the drive through when visiting this McDonald's. Staff are always pleasant and I can honestly say that this is the only McDonald's in the local area that hasn't messed up an order."
• "Ordered via uber and that was the best bit.. it was delivered quickly."

Cons:

• "Drive through orders always wrong or you have to park up and wait."
• "My goodness! Please do not bother come to this Mc Donald's if you are hungry as you will be asked to park and wait approximately 10-15mins for your order."
• "What’s the point in having a drive through. Today I waited 20 mins to get my food."
• "Disgusting service. Waited ten minutes for my order to be taken laughable for fast food then waited 20 minutes on food to come out to find its wrong or missing parts."
• "Terrible Mcdonalds. The last 4 orders have been missing items, cold and I actually got food poisoning after the last order."
• "Very bad service, I ordered for home delivery through the McDonald's app, they made me wait more than two hours."
• "Service is absolutely shocking waited in drive thru queue after paying for a further 10mins."