Morrisons Reviews Summary

Customer Service

Pros:

• "Staff there were wonderful."
• "Guy gave a wonderful speech over the intercom to customers about keeping each other safe throughout these difficult times, very inspiring."
• "The staff were friendly and helpful."
• "Any time I could not find something, a member of staff would get it."
• "I even had assistance taking my shopping time my car by Richard."
• "The gentleman at check out was charming."
• "Very friendly people, staff were amazing."

Cons:

• "I SERIOUSLY THINK THAT MORRISONS MANAGEMENT TEAM BOTH AT STORE LEVEL AND HEAD OFFICE LEVEL SHOULD TAKE THIS ON BOARD AND START TO LISTEN TO CUSTOMERS COMMENTS."
• "I was accosted by an obnoxious assistant who told me off."
• "Hundreds of self checkouts and one attendant that has no idea what they are doing."
• "Two staff we saw looked very tired."
• "Very bossy staff! I was told by 2 non social distancing staff that I wasn't allowed to stand next to my husband in an almost empty shop."
• "Morrison's at Teignmouth is absolute rubbish halfe the time they haven't got what you want and you can never find any staff to ask for things."
• "Talked to a member of staff who really wasn't that interested or particularly helpful."

Store Layout & Facilities

Pros:

• "Conveniently located on a mixed small industrial estate on the outskirts of Teignmouth, it has plenty of free parking."
• "A cool store, space to move around the aisles, with easy parking, and helpful staff."
• "Good sized store in a prime location with ample free parking plus fuel station close by."
• "Massive amount of parking pretty good entry and exit from the building."
• "The seating area was spacious and comfortable and clean."
• "Nice clean customer toilets."
• "Very nice, clean, spacious store. Plenty of choice."

Cons:

• "For the last 10/11 months there seems to have been far too few hand-baskets."
• "The store as usual have limited stocks with empty shelves especially the offers which attracts the customers into the store."
• "Not much stock on shelves no bread choice."
• "Absolutely awful store but unfortunately the only one we have, always looks like it's been robbed with the shelves half full not a lot of variety the store looks dingy with poor lighting."
• "Store is a bit tired looking but ranges are always good."
• "The store layout of sweets with vegetables doesn't make sense."
• "All of the tills were shut leaving only self service."

Product Quality & Pricing

Pros:

• "Quite impressed by the variety on offer."
• "Has one of Best restaurant and cafe I have been in, try the fish and chips really really good ☺."
• "Pizzas to cook at home are made to order."
• "Good supermarket with a very large range of goods at reasonable prices."
• "Good prices and often deals on for points."
• "They have the best plants in town and the staff at gardening centre are very helpful."
• "The food is good quality and there wasn't a very long wait until it was brought out to us."

Cons:

• "Far too much plastic packaging being used. Mushrooms, grapes, in fact the vast majority of meat and veg, all making it supposedly more convenient for the consumer."
• "The chips looked like they had been cooked in old oil they were disgusting."
• "Love Morrisons, but need to pay more attention to fresh produce, particularly fruit and veg, and plants and flowers. Hardly any choice of flowers, and half the plants dying due to lack of water!"
• "Usually love morrisons but today very disappointed a lot of stuff already out of date and very short dates on most of the fruit, veg and meat may try somewhere else next time"
• "The Vegan breakfast used to be absolutely delicious and it is now absolutely disgusting!!"
• "Disappointing! Far too much plastic packaging on the fruit and vegetables!"
• "Prices have now gone through the roof."

Safety & Cleanliness

Pros:

• "Good provision of safety measures during Covid-19 pandemic."
• "The seating area was spacious and comfortable and clean."
• "Nice clean customer toilets."
• "It always feels nice and clean and the staff are always very helpful and friendly."
• "Clean and comprehensive, great serving staff are always keen to help."
• "It's your run of the mill Morrison's but also has a great cheap self car wash and pre pay fuelling system and area the vac and sort out tyre pressures. Well maintained and clean."
• "Late shopping was wonderful this evening - not masses of people around, no queues, got everything we wanted and our cashier was delightfully friendly and helpful. What a pleasure!!"

Cons:

• "No number control on door letting any and everybody in - very busy with couples and families, no social distancing - will be shopping at Sainsburys Dawlish in future"
• "I didn't feel very safe in the store."
• "I wasn't convinced that the trolley had been sanitised."
• "Trolleys not being wiped with disinfectant. Hand cleaning station filthy."
• "Slightly busier than usual. Very disappointed that there were no paper bags for fruit, veg or mushrooms."
• "Petrol pump card payment system is regularly not accepting some cards."
• "Unfortunately I won't be shopping there anymore."