Address: 300 Beverley Way, New Malden, KT3 4PJ, United Kingdom
Phone: +443452666618
Rating: 3.9
based on 142 reviews.
Staff Service
Pros:
"Staff very helpful."
"The staff are very helpful, so if you can't find an item they will help you."
"A wonderful assistant in F&F clothing was so helpful and friendly when I was desperately searching for a Paw Patrol t-shirt for my son's 5th birthday."
"The staff are always on hand to help and even though there are queues, it's always worth the wait."
"Though service can be extremely hit and miss in Tesco, I am giving 5*s purely to the team who handle the fish and meat counters. There are four members of staff who are consistently polite, friendly, welcoming and provide excellent customer service."
"Joana who has worked in the store since 1998 was amazing and helped me with my query."
"Friendly helpful staff throughout."
Cons:
"They simply refused to apologize for the inconvenience."
"Very Rude Staff, check out and one guy behind Fish Counter with Glasses very lazy a couple time he didn't clean the fish even so that I have ask even if he did clean the fish never done it properly."
"Went to customer service yesterday to exchange a jumper for a few groceries and the lady named Pavani there was extremely rude."
"The staff were very unhelpful they were far too busy to help me find the product I was looking for."
"The staff aren't well trained and don't have any manners on how to deal with customers even when they don't do anything wrong."
"staff are so rude, don’t make rules clear and at the end of your shop you can’t just go to a checkout, you need to all queue along an aisle and be allocated a checkout by some guy who’s so slow."
"This was the worst experience ever I had 2 days ago I was very surprised of how rude and unfriendly a member of staff is named Daneila she literally told my kids off for being loud."
Store Layout and Accessibility
Pros:
"Good car park and easy access of and on to the A3."
"This brunch is my idea of a perfect place to do a weekly shopping. Fantastic assortment of quality products, friendly and courteous personnel from management to the security guards; clean throughout which altogether makes this store stand out from many others."
"Big Tesco with a great variety of products. Prices are decent, quality of products us average."
"Large store with huge selection and excellent parking and accessibility."
"Over two floors huge shopping facility from veg to beauty products, homeware to clothes."
"Superstore on two levels wide aisles make it accessible for wheelchair users."
"Huge 24 hour supermarket located off the A3."
Cons:
"Car park is not safe, no camera surveillance, Tesco not responsible for incidents that happen in the car park."
"Visited today around 1pm......to be honest I was horrified!!!! Shelves half empty and so messy!!!!!"
"Used to be great when the white store was 24 Hour opening, but now the whole upstairs is closed off at night."
"Under no circumstances should you use this tesco or leave your car in the car park."
"This store has high crime records within their car park."
"They've sold off half the car park to developers, near impossible to find a parking space during the weekend now."
"This is the worst lay out of a supermarket I have ever seen- toilet rolls at the beginning but the rest of the tissues/wet wipes half way through the store."
Product Quality and Selection
Pros:
"Fresh baked bread in many tempting variations."
"I love coming back to this tesco especially around Christmas time."
"They had a great selection of flowers."
"Always stocked well, lots of options, can find just about anything, and generally friendly and professional staff."
"Fresh fruits and vegetables well priced and with a great and exotic selection."
"They have a magnificent range of alcohol at moderately low prices."
"You will find anything and everything you want here."
Cons:
"The fruit normally is off or going off before we even get it home."
"A lot of expired products in fridges so be very careful and always check the date."
"Really disorganized, shelf are mostly empty and they have now put more self service counters."
"Probably the worst Tesco of the ones I visited. It's been years and every time I visit this shop, it seems to only get worse."
"The only downside is the quality of some of their food lines is not the best."
"Main problem, the staff is far too rude and untrained."
"This is the worst management and working staff I've ever experienced."
Customer Experience
Pros:
"Easy shopping experience."
"Successful 'FREE' charge. Thank you Tescos."
"Very useful thanks to free parking when shopping.store is updating at the moment new fruit and veg area looks good."
"This is a really Good Location and Tesco to be Shopping inside at for your general Weekly Shopping, I do like buying some of the Clubcard Price items as it gives you some saving on your Shopping for Food items, really Friendly Staff and very Good Customer Service this Store has to offer, keep up the great Work."
"Nice bit is they have disabled carts for shoppers to make it easier to go around this massive store, on 2 floors."
"The car park is big, it has click and collect bay area."
"Very well managed store. Shelves stocked well. Staff are polite and courteous."