Tesco Extra Reviews Summary

Product Range and Availability

Pros:

• "Range of products generally very good."
• "There is enough tinned food to feed a family for decades."
• "You can buy everything here from clothing to electronic accessories, stationary to toys, kitchen items to groceries, vegetables, fruits, frozen items at its best price."
• "Excellent selection of food, household and electrical items."
• "Has everything you need and more!"
• "You can buy grocery, dairy products, clothes household products tobacco, drinks, beverages frozen food."
• "Everything you need for food cosmetics fruit vegetables ready cooked meals freshly prepared chicken and lots more with the best parking for a supermarket."

Cons:

• "Fruit & vegetables however are often of a poor quality."
• "It's a big Tesco but as they're moving at some point there's less non-grocery stuff upstairs."
• "Every week so many of their products are out of stock."
• "Every week, a large proportion of produce / meat /bread / dairy that I pick up is either expired/expiring on the day or the following day."
• "Nobody knew what a packet of A4 /12 per sheet sticky labels were."

Customer Service

Pros:

• "The staff is friendly and tries to help but the distaste always lingers."
• "Had a problem with my mobile phone so took it to the instore shop upstairs. Everything was sorted by Dileep (not sure of spelling). He was incredibly helpful, patient, very professional and polite."
• "Speaking to him made me feel at ease and I now feel confident using my medication."
• "Staff here are also friendly."
• "Monica was lovely and explain how it went."
• "Staff are really lovely and helpful."
• "Good amount of tills open serving customers effectively, reducing the queue time compared to other stores around the area."

Cons:

• "The most ill mannered, rude and racist staff."
• "I am not impressed at all with customer service."
• "Really disgusted with the service in the cafe today in Osterley Tesco."
• "Since changing half of the tills to self service this store is no longer a convenient, friendly place to shop."
• "Shame on you and your staff!"
• "The staff here are rude and unhelpful."
• "Very poor customer service in self Check out !!"

Store Layout and Facilities

Pros:

• "Parking is plentiful and easy to find."
• "Scan as you shop facility now available at this store."
• "Large tesco with opticians and pharmacy and cafe."
• "Large superstore with petrol station, pharmacy, Thompson, fish and meat counter. Stock levels are very good and the fresh fruit and vegetable range is extensive."
• "Big parking for 3 hours, good choice of groceries, one of the best Tesco's in my opinion."
• "Car parking free for up to 3hours."
• "Really good Tesco Extra with tons of stock selection, the store is generally clean and well organised as well as easy layout."

Cons:

• "I was disgusted by the dirt and grim in all the milk area and shelves especially the white metal one."
• "But on Saturday I was so very disappointed by hygiene and untidyness."
• "It does not have Recycling bins and I was advised by the staff to put the bottle glasses in their normal rubbish bins."
• "Nice store inside but the queuing up to get into the store is very dangerously organised."
• "Visited there on a Wednesday at 11am. despite few people in the shop, I had to circle the carpark 3 times in the rain to find a space to park."
• "The petrol station part. The staff are always in conversation with each other to look at the forecourt."
• "The caffe is disgusting, tables are sticky."

Checkout Experience

Pros:

• "My 5 stars are for the Cafe upstairs. SUUK and the staff working there are worth their weight in gold."
• "Well the staff Here are just lovely."
• "There were good offers on sauces, but you have to look out for them."