Morrisons Reviews Summary

Customer Service

Pros:

• "Excellent service to support my elderly father when he wanted breakfast, no food in the cafe are, so they cooked him a takeaway."
• "Polite staff, wide array of products to choose from and reasonable prices."
• "Staff are always friendly here it seems."
• "Wow, what terrific staff, Josh both in the cafe and then later again on the shop floor."
• "Staff are always friendly and willing to help."
• "The service is swift and Morrisons' stuff is always ready to help."
• "Staff were pleasant and helpful. Giving advice for alternative products."

Cons:

• "The queues to order have taken forever. And the staff just keep disappearing."
• "Staff was very rude, the manager has given feedback to her colleague in front of me without listening to what I had to say."
• "Staff don't really care about the customers."
• "I found a lot of the staff was very rude not like they used to be."
• "The workers at the high Wycombe branch are not friendly, they dont understand the meaning of good customer service and are unprofessional."
• "Bad staff attitude."
• "However, there are some very rude cleaners who really reduce the reputation of the High Wycombe branch."

Store Layout & Cleanliness

Pros:

• "It's a superstore so has pretty much anything you might want day to day."
• "The store is massive with clear signs and clean aisle."
• "Very big clean and tidy Morrison Store."
• "A nice big supermarket that has enough to spark it to try buy as miles and miles of aisles... Bread for some but definitely something for everyone..."

Cons:

• "Shop has gone really downhill. Fruit and veg not attended."
• "The shop was half empty of goods and could have done with a good cleaner."
• "Shelves were messy lots of spaces on shelves."
• "Boxes of items just dumped by employees in the wrong spaces."
• "After looking around though, the cleanliness is disgusting."
• "Mostly everything has been moved so you have no idea where anything is."
• "Glass also on the floor."

Checkout Experience

Pros:

• "Other than that, clean, helpful staff, usually minimal queuing and reasonably priced products."
• "This is so much better than Tesco stores as the staff are friendlier and C/O chat but still get you through quickly."

Cons:

• "Disappointed to find that only two cash-checkouts were open, leading to long wait."
• "Queuing at check outs need sorting as Queuing not good down the Isles prevent social distancing for shoppers."
• "You are allowed a reasonable 2 hours but if you abide by that rule you could still end up receiving a whopping £100 fine through the post – and many do!"
• "A recent visit proved very difficult as when asking the operator to slow down she became very aggressive!"
• "Queued at till for 10 minutes, only for cashier to close checkout."
• "Only a few check outs open as usual, the queue for self scan was almost 20 deep."
• "Now you get a parking ticket if are there for more than 2 hours."

Cafe & Food Quality

Pros:

• "Good options on meal deals."
• "Breakfast was okay. Reasonable prices."
• "Morrisons quality is good and I've got to say their 'normal' rib eye steaks which you can often get 2 for 7 quid are absolutely amazing."
• "I really recommend the Full English breakfast with CRISPY BACON and SAUSAGES."

Cons:

• "Having been shopping here since 1998, and frequently using the cafe, I am extremely disappointed to see the cafe, in the state it is in."
• "I used the cafe this morning, not overly busy I wanted coffee and toasted teacake. no cups available and told it would be over 20 minutes for the toast as there was meals to get out 1st."
• "Called into Morrison’s high Wycombe for a few bits and a breakfast. Full English, cold & dried up bacon, undercooked toast, burnt sausages with inedible dried up hash browns."
• "Ordered some food from cafe arrived stone cold!!"
• "Ordered food in the cafe. It took a long time but was not busy. Cold when we got it."
• "Cafe in there is absolutely terrible! Their staff shout threats at their customers and they constantly give the wrong order to the wrong people, and forget certain elements of the order."
• "Had good experience in the past but today was awful. Choice of food was almost non existent, had a bacon bap and chips, bread was dry and bacon was virtually cold."

Parking & Accessibility

Pros:

• "This mega store also has a petrol station and an electric car wash which I have used."
• "Ample parking, relatively cheap fuel, disable parking & toilettes, cafe and general covid-compliance is GOOD 😊."
• "The car park is very big and has lots of spaces for disabled customers."
• "Plenty of parking space."
• "Parking is plentiful although time limits are strictly enforced due to its town centre location."

Cons:

• "Despicable. The totally immoral parking arrangement are pure extortion."
• "Parking was terrible, looked to be inadequate for the store size."
• "Parking is a nightmare as most cars owners are not shopping there blocking spaces for 2 hours free parking to pop into town."
• "The parking here is not the best designed badly as you have to cross the access road to into the store definitely not safe for children."