Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "Besides just being a regular supermarket they have loads of counters with dedicated staff."
• "Great for shopping. Cheaper than Asda. Plenty of parking."
• "Local to where I live. Always space for parking. Cafe and toilets available."
• "It's a very large Morrisons capable easily for a weeks shop with plenty of space in the aisles for trolley's."
• "Large car park and petrol station also available."
• "This is one of Morrisons larger stores with a huge car park and also a petrol station."
• "The store is well laid out and hope it stays that way this time."

Cons:

• "Quite like Morrisons to be honest but this store's narrow aisles and bottleneck at the entrance are a little discomforting."
• "Derby’s flagship Morrisons store. Getting in and out of the place can be tricky."
• "Very tight exit from petrol station."
• "Cramped and claustrophobic is the only way to describe the store."
• "Cramped and claustrophobic is the only way to describe the store, poor stock levels on the deals."
• "Confusing double gates fitted at the entrance."
• "The store entrance was in total darkness and the store appeared closed when advertised it is open until 10pm."

Customer Service

Pros:

• "Friendly checkout guy who chatted while my shopping was put through."
• "The staff were very friendly and polite."
• "Excellent service and cheerful staff who go the extra mile to help."
• "The young lady at the till was one of the most pleasant assistant in coffee bar I have ever come into contact with lovely smile also the young man that served our meal hope you can pass this on to them credit to Morrisons and give them the credit they deserve."
• "Delivery service is amazing too - never late, with helpful, friendly delivery drivers."
• "Staff is nice and helpful."
• "Staff here care about customers."

Cons:

• "Very badly managed at the moment, loads of products out of date."
• "Incompetent restaurant staff."
• "Not interested in customers safety. If you have an incident, they won't release cctv."
• "Stood at fish counter for 13 minutes. Went to find someone to serve us. He was too busy talking."
• "It’s not the Morrisons /Derby I used to go to today. Some staff are rude and unhelpful."
• "Rude poor customer service from the florist counter, when asked if they had any helium for a balloon....no, me no? them no."
• "STAFFS are all long face, doesn't seem so welcome, not wanting to shop long."

Product Availability and Quality

Pros:

• "Wide range of produce at good prices."
• "This Morrisons has a very good hot food stand serving up a wide selection of chicken."
• "Had a fabulous array of produce with many bargains."
• "Fresh food is always good quality with a very good range of the same product depending on your budget."
• "The best place packed up with all groceries including fresh fish straight from the lakes and sea."
• "Beyond the best supermarket for vegetarian/vegan food."
• "Plenty of choice, great produce and all at sensible prices, not as many offers on at the moment but the quality is good, especially the fruit and vegetables section."

Cons:

• "Just found fruit fly larvae in my raspberries and tomatoes mouldy."
• "Limited stock of shelves which was disappointing."
• "3 weeks and still no medium bowls for the meal deal."
• "Hate shopping here, always full of deliveroo delivery drivers and you cannot get through the Isles as Morrison staff are busy filling orders for delivero or other deliver services so the shelves are always empty too."
• "Morrisons don't seem to be doing much with regard to plastic on fruit and veg."
• "Sadly I found that many of the price labels were incorrect."
• "Seem to have empty shelves much of the time, even for regular items."

Cafe and Restaurant Experience

Pros:

• "I am pleased to report after visiting today 14/11/2023 there have been vast improvements to the Cafe."
• "The menu is varied and the food was well cooked and presented."
• "Good morrisons store with a cafe inside that does very good meals better than most cafes inside a supermarket."
• "Can't fault the shop floor or the cafeteria and food value for money."
• "The food in the cafe is lovely and very reasonably priced."
• "The cafe was clean and tidy."
• "The coffee and food area is also large, clean and tidy."

Cons:

• "Visiting the cafe left me underwhelmed. Very disorganised, dirty unwiped tables."
• "Absolutely vile, scruffy disgusting place. Not a single table been cleared and disinfected clean..."
• "Visited here for a quick bite to eat and was disappointed by how filthy it was when we arrived."
• "The teapots do not have knobs on top and were dirty and not for the first time."
• "No improvements to the food and service, breakfast stone cold after a 45minute wait."
• "Absolutely disgusting... Been coming in here for over 25 years and can’t believe that it has changed to be such a dirty, cold univiting cafe with no improvement since the pandemic."
• "Food was cold had to wait a long time for it well disappointed as this was our first time in cafe never again."