Address: 58 Green St, London, E7 8BZ, United Kingdom
Phone: +442085522999
Rating: 4.7
based on 98 reviews.
Customer Service
Pros:
"I cannot praise all the staff highly enough for the service we received from the sale right through to delivery."
"The delivery men Zaman and Jaz were extremely respectful and helpful."
"Alysha went out of her way to ensure that the delivery was in time for mum’s birthday, despite it not being due for nearly a week later."
"Bob from Dream Furnishings was particularly helpful by clearly and succinctly explaining the whole process to follow after placing the order."
"Alysha assisting me in my questions such as giving me the exact measurements, as I have a small bedroom but thankfully it all fit in the end once it arrived."
"The timeline outlined by Bob was remarkably accurate, with well-paced updates (mostly from Alysha), culminating with a timely phone call from the fitters (Walker Payne Logistics)."
"Absolutely amazed by their service, highly recommend even their aftercare is outstanding."
"Alysha is fantastic! Actually, this company is reliable, they offer high-quality furniture and when you place an order, they will keep track for you and make sure your order would arrive on time, their installation team is perfect, most importantly they walk their promise."
"The staff are very helpful and supportive. Before I place the order, I needed more details on the dimensions to make sure that it will fit in my bedroom."
"They have the best customer service and fair prices compared to other furniture shops."
Cons:
"Horrible experience! The tall guy is incredibly rude! Visited today and he just stares at you in a very intimidating, disgusting, and aggressive manner. No customer service whatsoever! We felt very uncomfortable so left the shop."
"FAILURE AS A BUSINESS!!! THEY DON'T MIND COURT CASES! This is not a professional company. We ordered furniture from them and before ordering confirmed the date it needs to be in by, and of course, they lied through their teeth and said it would come wayyyy before the required date."
"I absolutely would never recommend this company again, even the delivery driver was annoyed!!!"
"Terrible company with terrible customer service. The employees are incredibly rude."
"The eastern European guy didn't bother showing how to open the bed storage, when we called him over he was frustrated and expected us to know."
Product Quality
Pros:
"So glad to have found a store - with such exquisite high-end quality Italian pieces with such lovely people."
"The wardrobes where deliver on time and installed to the highest German standard."
"I have never been disappointed with their furniture."
"I've received excellent customer service especially from Alisha who I found very helpful."
"The quality of cabinets from last purchase were extremely good."
"The furniture quality is excellent."
"The Camel Group Italian furniture is beautiful too."
"We live in Kent very far from Dream Furnishings and ordered online some bedroom furniture and they delivered and assembled much before expected date of delivery given at the time of ordering. Very pleased with quality and the service provided."
Cons:
"Turned out slightly faulty wasn't the company fault but dream furnishing was AMAZING with their service came within 2 days to replace it."
"The wardrobe we ordered was of a very high standard and much cheaper from Dream Furnishings than other retailers. After initial aborted attempt with the fitters due to confined space Dreams organised a second fitter to attempt the installation and it worked perfectly."
"I brought some living room and dining room furniture. Price was competitive. I was kept informed regarding order and delivery. I thought the furniture would come ready-made but it was flat packed."
"I bought sofas from them. Manager SANDEEP told me the sofas are with one year warranty. Within six months both sofas were broken down."
"I ordered my wedding furniture from them in the end of October i was told it will be here on the 15th December when actually it got delivered 5 days before my wedding all BROKEN."
Delivery and Installation
Pros:
"The fitters arrived on an agreed date punctually and completed the installation very ably and very efficiently."
"The delivery guys were excellent. Fantastic service, correspondence and follow-up."
"The delivery was prompt, we're told that morning what time they would arrive and they were bang on time."
"I had a minor issue with one handle not screwing on fully and Dreams dealt with it quickly, sending me a replacement."
"The furniture arrived exactly when they said it would and it was delivered free from London to the very north of England."
Cons:
"Really disappointed with the service delivery, we had one man in his 50's delivering 7 large items."
"The wardrobe was delivered and installed in very good time considering the COVID situation."
"I ordered the Hollywood 4 wardrobe and am very pleased with the quality and look. Although it was ordered during lockdown, production and delivery was quick and within schedule."
"Delivery was on time, assembly was done properly and the delivery team was very helpful."
"They kept me updated with the progress of my order. On delivery, all the items were professionally packed and secured and their driver helped me to unload all the boxes inside my house."