Drive Vauxhall Bury St Edmunds Reviews Summary

Customer Service

Pros:

• "Great shout out to Danny Nellist at Drive Bury st Edmunds."
• "James was amazing through the whole process of buying my car."
• "It was a pleasure to do business with both Ryan and Jamie; their Customer Service and Professionalism was of the highest standard."
• "As always the reception was welcoming and polite."
• "Ryan was excellent and made the whole process very easy."
• "Stephen on service was very polite and helpful."
• "James from sales is super friendly and helpful, he took care of us from start to finish."

Cons:

• "Not sure where customer service is on the list of priorities here but it certainly isn’t at the top."
• "The attitude from the service team I received today was sorely disappointing and very cold."
• "Very bad customer service...Do not use 0/10."
• "Feel very very let down by this experience."
• "I didn't once get an apology for the huge inconvenience or for any of the issues."
• "Very poor went in for a recode on key and more interested in not doing what I wanted...very rude service department and always rushing you."
• "Customer service was ok apart from being a bit pushy."

Quality of Cars

Pros:

• "Would definitely recommend getting a car from here as they will look after you from start to finish and answer any questions you have."
• "It was a positive experience dealing with Dan and well worth the trip up to Bury St Edmunds."
• "They are a fantastic team in this branch and I highly recommend them."
• "Very helpful staff I was look after by a sales man call David he took the time to deal with any questions I had and the service was very prompt all in all very pleased with the service and my car off course."
• "Able to exchange my car easily and fit my new car into my budget."
• "Dan promised a quality car, and he didn't disappoint."
• "I am so happy with my new Crossland and the amazing customer service I received from the team at Drive Vauxhall Bury St Edmunds."

Cons:

• "No cars available to test drive or properly look in which I find strange as every other show room had cars available to view."
• "Quality of cars was poor. Paintwork covered in swirl marks and cars not presented well."
• "The worst garage I’ve ever dealt with! Appointments cancelled, charged for hire car I never received."
• "Sold me a Renault Clio with no car jack / breakdown kit."
• "I was told Friday I wouldn't be able to pick the car up as it had been valeted so needed to air for 24/48 hours... either the car hasn't been valeted at all or very poorly."
• "They also told this second garage on their arrival to collect the car that it was, quote 'knackered and needs to be scrapped'. The car is less than 5 years old!"
• "The 1st car had undisclosed damage on the car."

Dealership Experience

Pros:

• "The whole dealership was amazing to work with."
• "We will certainly have no hesitation in returning to deal with Drive Bury in future & in recommending them to our friends."
• "WOW!!! Wish I could leave an audio review because there is way too much to say. Firstly I would like to thank Mr Ryan Pettit."
• "We had a good experience purchasing our car at Bury St Edmunds - we were seen by Andy Brown & he was helpful & knowledgeable of the cars available, no pressure to buy, very relaxed sale."
• "I’ve got top service soon as I arrived at the garage for my car service and MOT met with a coffee and biscuits."
• "Excellent customer service at drive Vauxhall Bury St Edmunds. Easy to deal with and kept informed the entire time my vehicle was being repaired."
• "Absolutely fantastic service at Drive Bury, Amber, Steven, Craig and the team were fantastic."

Cons:

• "Will not return and advise other to avoid also."
• "I won't be going there again."
• "So all in all I would not recommend Drive Vauxhall Bury St Edmunds."
• "Sales experience was great. If you are ever going to have an after sales query or issue with the car you purchase, I would not recommend drive vauxhall."
• "Honestly wouldn't recommend if you want the car quickly or at a decent price."
• "Not a great experience, arrived to bedlam, nowhere to park, no disabled bays."
• "Even 1 star is being kind. Shockingly bad service and work from the body repair side of the business."