Address: 115 Kent Rd, Halesowen, B62 8PB, United Kingdom
Phone: +441214225411
Rating: 4.4
based on 132 reviews.
Customer Service
Pros:
"I could phone any time and they were so helpful and friendly."
"Everyone at Manor Vets Halesowen was fabulous."
"The vet we saw and the reception team were brilliant."
"The reception staff were very friendly and informative and gave my pet lots of fuss and attention."
"Lovely friendly staff, really take an interest in your concerns."
"Lovely staff, quick service, very calm and knowledgeable."
"Staff have always been so helpful, we have used this place for years through every pet we have had and never a problem."
Cons:
"I chased the progress of the claim only to be spoken to disrespectfully by the Northfield receptionist and the claim hadn’t even been sent."
"Can't say the same about the vet, very unfriendly and came across as patronising."
"Receptionist gave me false information while my Bearded dragon was suffering at home."
"Claims to be 24 hour yet wasn’t open one morning after a horrible situation with my sick dog."
"Horrendous service! My partner rang as an emergency and was made to make a consultation payment straight away."
"No compassion, just wants the money."
"I can’t fault the actual Vets and the treatment given to my animal however the customer service is beyond terrible from the admin staff."
Veterinary Care
Pros:
"Took my parents dog here for an op.very friendly service nice and clean establishment.the animals are very very well looked after and the vet was incredible (,mark) I would highly recommend this practice to everyone."
"Absolutely amazing vets! Treated our old Rottweiler so well and were so kind when she finally had to be put down!"
"The care from the vet herself was thorough, caring and generally fantastic."
"Extremely knowledgeable vets with complete compassion and care."
"Incredible vets, amazing with the animals and really know how to put their owners at ease."
"Very professional and caring. I sadly had to have my dog put to sleep, they were so caring and thoughtful."
"Genuinely interested in the wellbeing of my dog. Generous with time and attention."
Cons:
"The dog is microchipped and they did not try all contact information to try and get this dog home safely."
"An awful excuse for a vet practice."
"Went to take our budgie, he was really unwell and we had a feeling that he will pass away, but we had a hope that he can get better... they just make money on other people tragedy."
"Called manor veterinary when my dog had a seizure, to be told there were 'no appointments' & it would be £170, just for the consultation."
"Absolutely disgusting that our pet has had to suffer whilst we waited."
"Had to take my kitten in today and the vet. Ellie was very rude to us."
"No investigation was done resulting in the death of my cat."
Value
Pros:
"Their prices are lower compared to other vets in the area on average too which is a bonus."
"We went on a Sunday afternoon and was pleased that we didn't have to pay an out of hours charge."
"Personally out of all the vets I've been to.. Manor vets is by far the best in both practice and price."
"Now our old Yorki cross has major heart problems life expectancy with this was 12 months max usually 6 but we are now on 17 months because of their constant care and checking on him!"
"They open 7days a week including Bank Holidays at no extra charge and have their own out of hours staff too."
Cons:
"They are possibly the most expensive vets anywhere, your £££ will disappear rapidly."
"First thing I should say is that this Veterinary Centre is expensive. However, it's expensive because they only employ the very best at every position."
"They just care about money, threatened to charge me for a 6 month health check included in the pet plan."
"All they care about is money. They will charge at every chance."
"The only downside as with most vets were the prices are extortionate."
"It's a shame that some of the managers who sit upstairs drinking tea and eating biscuits don't really see or experience what is going on downstairs, before they say no to supporting some long term customers."
"This shows they have no care towards the animals wellbeing just how much money they get."
Convenience
Pros:
"Noticed this vets from the exterior while driving passed, having moved into the area a little while ago when the wife calls to say our springer needed to go to the vet, I found Manor vets online, phoned booked seen a vet and transferred to them all in an hour."
"Ran out of one lot of tablets today and usually it’s 48 hours notice but I’ve been poorly and didn’t call till this morning when we ran out and they had them ready for me within the hour."
"Staff at reception were very friendly and welcoming."
"There's some free parking which can get pretty busy sometimes."
Cons:
"They could have said to just go to the branch 4 mins away to be on time for our first appointment!!"
"Claims to be 24 hour yet wasn’t open one morning after a horrible situation with my sick dog."
"Waist of time. Staff don't know if can do procedure or not. They pretend don't understand a problem if is major no chance to be booked due they have clinic open for old clients."
"Had an appointment booked for Guinea Pigs, given wrong postcode so ended up at a branch, which was just 4 minutes away."
"Ring at 7am for desperate emergency help to be told no home call outs."
"We have been bringing our cat here for 8 years now. Unfortunately, the waiting times are getting worse."
"IMHO, it would be great to understand waiting times, above and beyond actual appointment times."