Address: Mill Ln, Halesowen, B63 3JE, United Kingdom
Phone: +441215505150
Rating: 4.6
based on 153 reviews.
Customer Service
Pros:
"The team at kwik fit are friendly, reliable and trustworthy."
"Great service from friendly helpful garage staff."
"The staff were very professional and advised me on the issue with my tyre."
"Staff member greeted me, and treated me with respect throughout."
"The staff are excellent very professional and helpful."
"Always helpful and cheerful and very polite."
"Staff were very professional and friendly."
Cons:
"If I could award zero stars I would!"
"Been here twice now.never again."
"Felt the customer service was very poor and more about getting more money."
"Rude!!!"
"Appalling, rude service from ignorant surly staff."
"What a shambles."
"Awful place, you ring no answer, you call in, hour and half mate, that's if someone wants to talk to you, more expensive than chemix and formula one, I'll never go in here again, it's just a waste of time, I'll go elsewhere, god for saken place."
Efficiency and Reliability
Pros:
"Had mot and two new Tyre's all within two hours."
"They fully examined the problem. Ordered in the required part but it did not fit. So they resolved issue by adjusting the exhaust pipe and fitting new bolts while I waited."
"Contacted him on Sunday, he ordered me a tyre and fitted it next day!"
"Tyre was removed and repaired professionally within 45 minutes."
"They sorted everything within 30 mins of me arriving!"
"Within 15 minutes the tyre had been replaced and I was back on my way."
"They managed to get my car in and repair my tyre very quickly."
Cons:
"Went in with a puncture and was told to return in maybe 2 hours."
"The staff on site were friendly and helpful, but after removing my tyres realised they didn't have the replacements in stock. I had to wait for nearly 3 hours to have 2 tyres changes which had been booked a week in advance."
"An hour and a half to fit and balance two tyres. Staff wondering around, seemingly not doing a lot or in any rush to complete work."
"Painfully slow fitting of tyres and checking of tracking, took two hours while waiting, even when we had booked a slot."
"However was told when I went to collect car that wheel alignment was out and that this site did not have the ability to correct this problem."
"I had a free wheel tracking test and was then faced with a £90 bill for a tracking adjustment that took about 15mins."
"Surely the branch knew they couldn’t align the wheels on my car before I spent £600 on three tyres."
Professionalism
Pros:
"The manager Adrian Craddock is so accommodating, proactive and gets the job done!"
"I can highly recommend Scott and his team. A++++++"
"Excellent staff,great service would defenetly recommend."
"Excellent customer service, staff very knowledgeable and helpful."
"As always, the staff and service provided by the team at Halesowen is excellent."
"The team are always professional and attentive."
"Professional, friendly and informative."
Cons:
"Shockingly embarrassing amateur business.-5 stars from me."
"I consider this very expensive and soured my experience somewhat."
"Car has been taken in numerous times, yet everytime they are finished it's having to be taken back in for another reason."
"Didn’t recognise any of the staff on this visit, which will also be my last!"
"On the negative side I was told I would get 12 months free insurance which would cover me for up to three punctures but when the bill was emailed I has been charged £19.98."
"I was told the puncture was too close to the wall to be repaired even though the nail was in the middle."
"Technician attempted to regas ac and was unable to stating there was a possible leak."
Value and Pricing
Pros:
"Fast and friendly service and didn't try getting me to spend more than needed."
"They are always great on price, great stock of tyres and whatever else you need."
"Friendly and honest. Competitive pricing."
"Great service and the price was as cheap as the online companies."
"Good value for money on budget tyres as always, pretty sure they've always bettered others on equivalent items."
"Absolutely first class. Easy to book appointment on the day. Car problem was assessed and no unnecessary money was taken."
"Top notch speedy and friendly service."
Cons:
"Everything was fine till Front wheel alignment as check was free I talked but then been told that front is slightly out so they charge me £65 for it the job take 5min."
"I consider this very expensive and soured my experience somewhat."
"Phoned me up to say that my tracking was out & needed adjustment & that I needed 2 new tyres. Tracking was perfectly fine, checked it elsewhere immediately & tyres were also fine. 5mm all round with no uneven wear!!!"
"On the negative side I was told I would get 12 months free insurance which would cover me for up to three punctures but when the bill was emailed I has been charged £19.98."
"I had a free wheel tracking test and was then faced with a £90 bill for a tracking adjustment that took about 15mins."
"Surely the branch knew they couldn’t align the wheels on my car before I spent £600 on three tyres."
"I was told the puncture was too close to the wall to be repaired even though the nail was in the middle."