KFC Birmingham - New Oscott Reviews Summary

Customer Service

Pros:

• "You only know how good customer service is, when you have a real grievance/ complaint, which the manager dealt with very very well,"
• "To be fair, when I called to complain, the manager did offer his apologies and a voucher code to replace the meal."
• "Though on calling to complain I had a nice positive apology and given a code for a replacement."
• "The staff were super efficient."
• "The staff are lovely and the food's delicious."
• "Excellent service, staff we're brilliant and polite."
• "April was the lady who served me, made great conversation and recommended a few bits."

Cons:

• "And customer service from April was quite poor however usually quite good."
• "Awfull! Unorganized mess, last the staff at k.f.c were more busy chatting than serving food."
• "Staff are not attentive, lack basic manners and appear to be more interested in chatting/gossiping amongst themselves."
• "Went through drive thru today the women wadita thats the name on the receipt didnt even speak to me not once when I approached the windows to collect my order."
• "Cashier at the drive thru, possibly called Sorina, was exceptionally rude."
• "The staff in the drive-thru kept staring which made me feel very uncomfortable."
• "Very poor service at till server was very abrupt and brash not at all welcoming when our order was done items were missing mainly chicken would you believe it at KFC."

Food Quality

Pros:

• "Friendly staff, clean, plenty of seating. Great quality food."
• "The battered chicken and chips + desserts were truly finger-licking delish."
• "Used the table service, all our food came correctly and freshly cooked."
• "Food was hot and the cold drinks cold."
• "Perfect chicken, the burgers looked just like the ones on the posters, and the chips were bang on too."
• "Food was nice and restaurant was kept clean."
• "Food was great... Out of the sauce thats only on for a limited time though which is abit dodge."

Cons:

• "Spent £26 on a load of s#it.. chicken was older than gods dog the chips was pretty much all green."
• "Food was tasteless ordered zinger meal looked like it was just slapped on to a cold bun with 2 lettuce leaves that were brown no sauce nothing spicy about it."
• "So hard you can’t even bite into it, put me off my appetite."
• "Childs menu very unclear, then they forgot our gravy. We then ordered crushems, which tasted like moulded water."
• "Worst experience ever chicker was pink on my trilogy meal took it back and got another pink again disgusting."
• "Shocking cold food, after asking for 2 breast pieces from an order of £40 we received none."
• "Every time I order a fillet burger it’s always tough chicken ! Anywhere else I’ve had it has been edible."

Facilities and Cleanliness

Pros:

• "It is clean and bright."
• "Toilets were very clean, and Brooklyn the young lady cleaning the floor did an excellent job of keeping the floor hygienic and sparkling."
• "Big place. Lovely and clean. Can park at Tesco next door."
• "Plenty of seating, nice environment, and free car park helps too."
• "There's free parking for customers."

Cons:

• "freezing outside and freezing inside they have the aircon on.no napkins dirty tables bins are full."
• "It's so brightly lit in here and so cold that we never eat in."
• "The shop was very cold, the staff refused to turn off the air conditioner, and we left our food half-finished without finishing the food."
• "The host showed us to a Dirty table, which I had to ask him to clean before we sat down!"

Order Accuracy and Efficiency

Pros:

• "Used this branch a few times in the past as it's near to my home...but no more ...they have in the past given less than I've ordered."
• "Will be back again, dining in experience was great!"
• "This KFC branch was very busy... Food was good, service was good considering how busy they were."
• "The fillet rice box is my favourite."

Cons:

• "Small car park so gets full quickly, drive through gets very busy Friday nights and weekends."
• "When ordering inside it's fine but is you order through the drivethrough nine times out of ten the order is incorrect."
• "Waited at drive through 10 minutes only to see see a notice cash only."
• "Missing half of my order. Called up and they said to go and pick up the rest."
• "Never get ur order right, third time miss something, can’t even offer re delivery the missing item, just gave refund for what’s missing."
• "Ordered a delivery and the chicken wasn’t in the bag."
• "this has happened the second time to me. half of the order missing once getting home."