McDonald's Reviews Summary

Customer Service

Pros:

• "The Staff were great, so friendly, and the restaurant and facilities were so clean, unlike some MD's."
• "The service is efficient. The inside of the store is clean and well managed."
• "Very friendly staff with table service if required."
• "Good clean branch with friendly staff."
• "Our Tuesday night friend is back :-D. Everytime we are served by Amar on drive thru he is happy friendly and is always good to see him."
• "The staff here are great and I’m always pleased to wish them a good day as these guys work like soldiers to fill someone else’s boots with golden nuggets."
• "Fast service, friendly staff with ready smiles on their faces."

Cons:

• "This MD is a waist of time. Always and issue."
• "I am very disappointed and upset with this branch! Drive in and asking for a Happy meal with plain cheese burger and ketchup, the operator (AMIE) telling me with rude attitude that plain cheese burger means nothing on it!!"
• "Just wanted a coffee waited nearly 10 mins before anyone served me. Whilst staff looked and ignored me."
• "Shocking bad service .. over 40 mins waiting for food."
• "Service was speed based no time to look at menu. Attitude of staff when questioning time to order was not best but on repeat visit after comment at drive thru service and order process was not hurried and better."
• "Worst McDonald's restaurant I've ever known."
• "Dreadful customer service. I appreciate they are trying to push the technology and self ordering but when it doesn't work and you are sent to the counter you expect to at least be acknowledged."

Food Quality

Pros:

• "Food was warm and served at the temperature I like. The fries and burger was tasty."
• "Food was spot on first time, unlike a lot of other McDonald’s."
• "The food was the expected standard and was nice."
• "Still a nice meal although their fries can sometimes be a little dry, but all in all a fillet and a strawberry or banana milkshake always goes down well with me."
• "Delicious. The breakfast was so nice had the pancakes, egg and cheese McMuffin two hash browns and toffee latte."
• "Food on par with McDonalds, but hot."
• "The food is great and so are the staff, they treat you with respect and are nice to have a quick chat with every now and then."

Cons:

• "Ordered a big tasty with bacon...no bacon on the burger so took ages while they made another one."
• "Every time I order food from this store through Uber eats, something is missing, either drinks or, like today, the wrap."
• "The food is always cold, they never pick up the phone."
• "My chips were cold, coke drink had an awful smell that I could not drink and had no ice in it, the steakhouse stack tasted horrible."
• "Then eating my fries and there was a hair in them!"
• "There is definitely something wrong with the chicken used at this branch."
• "Absolutely awful, ordered 3 burgers - all cold one was incorrect."

Order Accuracy

Pros:

• "The food is made perfectly and everything is cheap but delicious!"
• "Our big order came out perfect, lovely atmosphere, brilliant customer service."
• "The food is always to good standard, fresh fries and meat, very rarely are their Ice Cream or Milkshake machines not available and their car park is always clean."