KFC Leicester - Belgrave Boulevard Reviews Summary

Customer Service

Pros:

• "The staff are lovely and welcoming."
• "Food was nice, and the staff were very helpful with covid restrictions and even brought my food over as I had my little girl with me."
• "Staff were friendly, ALL food was freshly prepared and hot, ice in drinks, no problem using our discount and we were given large portions."
• "AMAZING performance and food from all staff you are all superstars in my eyes and very welcoming place at KFC."
• "The staff were pleasant and helpful."
• "Saved me money by informing me about offers. Respect to them."
• "The best KFC in Leicester by far, the is always hot and give you plenty of chips."

Cons:

• "Manager of this branch very rude and abusive."
• "The staff really didn't seem to care."
• "The man at the service hatch was rude, and obviously did not want to be there."
• "Horrible horrible KFC and horrible customer service, you’ll wait forever to be served the wrong order and cold food!"
• "Staff are rude especially Thushantany!! Poor customer service with attitude given to customers."
• "The staff were unhelpful and didn't even ask if I needed help."
• "The staff are entirely hopeless."

Food Quality

Pros:

• "The dining area was clean."
• "The food was good but the staff needs more training, they tend to forget something and you have to double check when you get your order."
• "We bought a Party Bucket chicken meal that was very hot and fresh."
• "Great tasting food very fresh."
• "Food was good quality and toilets were clean."
• "For a fast food restaurant it's not a bad place to sit in for a quick meal."
• "I loved the food and it is as they say 'finger lickin good' staff were BRILLIANT and have clear understanding of your order."

Cons:

• "Wow, why do I make the stupid mistake of going back to this branch. Food is ALWAYS wrong, and the service was worse then awful."
• "Avoid at all cost, after telling the server the last 3 times I've been give not even warm but Luke warm food."
• "Food orders from Drive thru, nearly always incomplete."
• "Couldn't believe the size of the chicken breast I didn't think you got chickens that small, everything as changed even the gravy and the chips."
• "Food not cooked properly batter on boneless fillets soggy not crisp and appeared greasy chips not hot."
• "The food is VERY overdone even for kfc and often the chicken is tougher and crunchier that you think possible from chicken breast."
• "Bought a Zinger Burger last night... I was sick a parrot all night - suspected food poisoning."

Cleanliness

Pros:

• "The dining area was clean."
• "Have found majority of the time that the tables are clean and no rubbish left behind by other customers."
• "The Restaurant is very clean!!"
• "Interior was fresh and new."
• "Drive thru was reasonably quick. Restaurant is clean and spacious, room for large groups."
• "Plenty of parking spaces, reasonable room inside to sit down."
• "Food was good quality and toilets were clean."

Cons:

• "The toilets were sticky and a staff member took the toilet brush from the kitchen to the bathroom, used it and took it back to the kitchen."
• "Most the tables were dirty and there was rubbish on the tables and floor."
• "Dirty environment. When asked staff to clean had to wait 10 mins!"
• "Not very clean inside definitely needs a good cleaning!"
• "The toilets however were blocked off, so you couldn't go into them."
• "Toilets are disgusting/dirty and absolutely stink."
• "The toilet is an eyesore pee overflowing all over place."

Service Efficiency

Pros:

• "KFC near Redhill island today was outstanding. Two young guys serving inside around 8pm were friendly and polite."
• "Clean and fast food."
• "You guys have been wonderful with the delivery."
• "I ordered using justeat app they rectified my 2 piece chicken that they had forgotten."
• "I always use this place as service is good."
• "If the staff get trained on why and how to correctly wear a mask then I would definitely give 5 stars."
• "The food served on time the usual customer service as per any public/food place."

Cons:

• "Drive through stared to build up ques same inside."
• "My order also was missing an item, which luckily I checked before leaving so going back in they gave the missing item after looking at my receipt."
• "Waited in drive threw for about 25mins even tho there wasn't many cars but there was little service."
• "Made to wait over 20 minutes after ordering my food."
• "22 minutes queing with only 4 people in front. Food takes ages to get together."
• "Very slow service, Took me 20 minutes to get through the cue."
• "Always long ques, always have to wait for chicken."