Specsavers Opticians and Audiologists - Bury Reviews Summary

Customer Service

Pros:

• "The staff member made me and my Dad feel welcome."
• "Beth and Lee helped me today and cannot recommend enough. Amazing with children."
• "Excellent service. Staff all very organized."
• "Staff were just amazing. They treated mum with dignity and respect."
• "Had a good experience from having my eye test, to choosing new frames to collecting, all the staff I interacted with were fantastic."

Cons:

• "on behalf of my elderly father who was not aware of a £50 charge for his DVLA eye test."
• "I give Specsavers Bury, 0/10 for customer service. They are pushy when trying to sell you something."
• "Myself and my fiancé felt pressured into buying something and left without ordering anything."
• "One of the receptionist was very rude to me and to one of the lovely Asian lady receptionist too."

Product Quality and Selection

Pros:

• "He advised me on frames which weren’t good for me and stated the reason why too which I liked."
• "Had two pairs of glasses made within the hour!! so so impressed."
• "My new glasses are brilliant and fit really well."
• "Best frames I have had for years, fit well. Are comfortable and the difference in the anti glare glaze is amazing."

Cons:

• "Picked up my lens an hour later and they were wrong. My sight was actually better without the glasses."
• "on the numerous occasions I've been, it's too busy, noisy and kids running around, staff too busy to notice you are there."
• "Also, the choice of frames is pathetic. All the frames looked the same, hardly any choice of designer pairs."
• "Had eye test bought 2 for one got home and realised one lense was blurry."

Booking and Appointments

Pros:

• "Always professional, friendly and explain everything really well."
• "Absolutely brilliant when we visited the Bury store on 290423 for an eye test."
• "Very accomodating and knowledgeable staff."
• "The whole experience at savers was that it was totally professional yet still being very friendly."

Cons:

• "I awoke, cold, shivering and a little bit coy. My eyes were wafer thin and desperate to be scanned in ways that only a high powered laser could supply."
• "I was not happy with the Duty Manager skills of handling customer service and the way he handle my complaint today."
• "Went for an eye test today. Too many people in the shop, no room in waiting area."
• "Made an appointment online for an eye test last Thursday. Received confirmation by text and email. Turned up to find store closed."

Price and Value

Pros:

• "They do not try to sell the expensive glasses, it's your own choice."
• "Great value. Good service."
• "Apart from him everything was fine and their prices cannot be beaten."
• "Always been looked after here never pushed me to buy anything always mending my glasses when sat on them for free if fixable."

Cons:

• "Never made aware of it when booking and not made aware of it prior to the test. When I raised this after the fact on his behalf - a meagre apology and no idea why he wasn't told."
• "Too many people booked in and absolutely no communication between staff for different services resulting in another visit to get was booked for originally."
• "Very busy at all time, you can feel people working there are on rush and at the end when they asking you to come 30 minutes earlier before your appointment is booked to apply special eye drop, they are late, you have to wait 30 min and no one will explain what is going on or apologised."
• "Ok opticians good deals on glasses but spoiled my browsing time with pushy help I would have preferred to browse on my own :( not 100% happy with my glasses which is sad as I have to wear them all the time."