Halfords - Romford Reviews Summary

Customer Service and Staff Assistance

Pros:

• "Guy was extremely helpful and knowledgeable."
• "A good team and a great experience."
• "Friendly helpful staff & bike available when they said."
• "The young lady who dealt with us was incredibly helpful and patient."
• "Phoebe and Ben were very professional and helpful."
• "I am very impressed with his service and was confident to ask his advice and trusted his answers."
• "Very helpful, efficient and courteous man - 'D'."
• "The staff are brilliant and the year service contract I have for my cycle bike has been worth it."

Cons:

• "The service by the person who inspected my car was terrible."
• "Do NOT go to this place for any minor work to your car."
• "Very poor as I was sent form Chadwell Heath to this local store."
• "My experience of shopping at Halfords (Romford) was excellent. The shop is spacious and clean, plenty free parking spaces near the shop. The staff were extremely friendly, helpful and professional during my visit. Very impressed."
• "They left me a message saying I need to contact them to cancel my order as they cannot find it, I’ve been trying for a day n a half and the phone just rings and rings. Even customer services can’t help."
• "Didn't have anything I wanted in store. The girl on the front till was kinda rude & huffy."
• "Totally useless incompetent staff."
• "I was left standing at the till for close to 5 minutes and ignored by multiple members of staff."

Product Availability and Selection

Pros:

• "The staff are brilliant and really helpful, but............"
• "Always the best Halfords I have ever visited, shelves always full, nothing is ever out of stock."
• "Great staff very helpful in the bike section."
• "A great place for good honest advice. The staff are very friendly and go out of their way to help people."

Cons:

• "They didn't have the Bosch one I needed in stock."
• "Car was not checked properly when ordered the roof bars in-store, system said fitted clearly didn't."
• "Online says part was in store, arrived at the store to find part still not in store."
• "Went to the store to repair my bike which I bought from the same store about a year ago. A guy named Jack told me it has some sensor problem and don’t know how to fix."

Quality of Service for Bike and Car Repairs

Pros:

• "Had a dash cam fitted at this branch. Booked via telephone, excellent service and got a fast appointment."
• "Needed to get some oil for my car and the lady behind the desk at the back was very helpful in explaining which one i needed."
• "Excellent customer service & always plenty of parking."
• "I had the pleasure of being helped by Neel today and I have a high standard of customer service expectation."

Cons:

• "Went to have my bulb fix and guess what,, ask for help to fit the headlight bulb and each bulb fitting cost 8 pounds!!! unbelievable.!!"
• "Terrible experience with Halfords! I ordered 2 items, collected one."
• "Had an amazing experience today. Ordered a bike online and arranged to pick it up today."
• "Service was generally poor. Wouldn't build 2 bikes when spending over £250."

Booking and Appointment Issues

Pros:

• "Called in today for an urgent emergency repair."
• "Ordered something click & collect needed urgently. Great....Halfords in stock."

Cons:

• "Had 11:30 appointment with technician due to handsfree not working, on arrival told he is running late."
• "Booked a Childs car seat fitting but on arrival was told that no staff were available."
• "Ordered online, Met by guy in store who guided me to collection desk and served me, paid and made for the exit and another guy opened the automatic doors."
• "Ordered a childs bike online to be built and collected at store. Said it would be ready by Wednesday but they will call when ready for collect."