"Excellent customer service - only went in for a fuse, but Steve (Uckfield) went above and beyond."
"Sophie, who carried out the car health check was exceptionally helpful, knowledgeable and friendly."
"Very impressed by Steve at Uckfield, whose know-how and perseverance got my old car's battery clamp sorted."
"Absolutely brilliant service from Stuart who fitted a new car battery for me (Mrs T)."
"Steve was extremely helpful with explaining the various car battery charger options."
"Steve at Halfords is a knowledgeable and helpful chap who is always willing to explain and share his experience."
"The staff at Halfords in Uckfield were exceptional. Excellent advice and support."
"Thank you to the Uckfield team and Halfords and especially to Steve who was really helpful."
Cons:
"The centralised customer service function is just dreadful. After various sub menus and advertising I just got left on hold."
"Abysmal booked to have headlight bulb fitted, travelled 15 miles to the store only to be told the employee didn’t know how to do it."
"On the two occasions that I visited the store today, Steve was found to be very helpful and knowledgeable. He prepared and fitted my new numberplates expertly with care and precision."
"When I could ring the Uckfield store direct it was very good. Now, the centralised customer service function is just dreadful."
"Bad value even when free. The work (fitting front brakes & brake levers) was fine but should have been done in under 2 hours)."
"The staff member who served me sold me the most expensive car battery saying it had to be this particular one."
"I asked for no emails from halfords and now inundated with stupid emails, they ought girl behind the counter could not use the screen as her nails were too long."
Staff Knowledge and Helpfulness
Pros:
"What a great guy Steve is - a credit to Halfords! Went to store on Saturday 21/10/23 to get new wipers fitted."
"I was really happy with the service provided by Conor today. He was very efficient in fitting a new battery for my car and sociable at the same time."
"Visited Halfords at Uckfield and was helped by Steve. He was so friendly, so knowledgeable and so professional."
"Elliot was great. I needed my battery and alternator testing as I had got to Halfords thanks to a jump start."
"Such fantastic customer service from Steve. Very friendly and helpful. I needed a wiper blade."
"Steve, the guy who repaired my windscreen, was a very professional and competent operative."
"I was driving at dusk & oncoming traffic was flashing me, my lights seemed to beam on them & not the road. I pull in to to a garage near Heathfield to take a look."
"Minor purchase, engine oil filter Uckfield. Think chaps name who served me was Steve? Stephen. Super polite, super helpful."
Cons:
"I would never return to your store ever again. These are quite honestly the rudest staff I have ever had the misfortune to come across in my life."
"Bought Yuasa motorcycle battery 16 mths ago, it failed last week with no warning. Took it back to Uckfield branch, they tested it and confirmed it was faulty."
"I've used the Uckfield branch of Halfords for several years and they've always been excellent. Today must have been his day off as I received the very worst of customer care."
"I asked over the phone for a car battery to be put aside for me. This did not happen, however, when I arrived Stephen was there and helped me."
"I asked for no emails from halfords and now inundated with stupid emails, they ought girl behind the counter could not use the screen as her nails were too long."
"When I picked up my bike after repairs one of the pedals had not been tightened properly and this caused an accident while riding it."
"I ordered a bike today from Uckfield Halfords on the 17/04/2020, was told it would be ready by Monday 20/04/2020, received a phone call a few hours later to say my bike was ready."
"So bad we wanted a roof rack for 3 bikes. So the first rack they said will fit, nope didn't fit so they said the other rear mounted one would fit but it cost £25 more of course."