Taco Bell Reviews Summary

Service and Staff Attitude

Pros:

• "Nice place, clean and tidy, friendly staff."
• "Staff was also friendly and polite when asked for sauce."

Cons:

• "I was waiting for nearly 10 minutes for a member of staff to even take my order even after I said 'excuse me' a few times."
• "The staff there just messing about taking their sweet time prioritising delivery order than actual customers in the shop."
• "Staff arguing and yelling at one another in the kitchen."
• "I politely asked for sauce, guy behind till started aggressively taking out all of the sauces."
• "I saw bad food hygiene practices from the staff."
• "I am rider whenever we come to collect order never respect and order always late 15min 20min."
• "I saw people touching cups by the vending machine - very covid friendly... and on one occasion saw someone accidentally rummaging around into someone else’s order."

Food Quality and Taste

Pros:

• "Food good as always though."
• "The burritos were made with very fresh ingredients and was packed full of flavour."
• "The only good thing about my meal was the churros."
• "Tasty and filling, yet not overpriced food."
• "Food tastes ok, provided the order has been fulfilled correctly."
• "The burrito I had was Amazing! The first bite especially. I've never had a burrito that good before."
• "Food is GREAT! Tastes amazing! Actually packs a punch, loud flavas and tastes fresh too!"

Cons:

• "The food was a disappointment, well cooked but such little flavour and such a small burrito compared to other places."
• "My first visit was when it first opened and the food was very bland, nothing to write home about."
• "Beef tastes like it was boiled then thrown into oil, very greasy, bland and thrown together."
• "I had the spicy one, it wasn't remotely spicy!"
• "The food was disgusting as my first crispy chicken buritto had no chicken and just sauce."
• "The food itself was alright but the experience was horrible, one of the managers accused me and my friends of stealing someone else’s order."
• "The food was shocking, fries were like cardboard, quality of the ground beef was zero, so bland."

Order Accuracy and Wait Times

Pros:

• "The wait time was absolutely minimal (3 minutes for two meals together.)"

Cons:

• "Despite the restaurant not being particularly busy, we had to wait for our order for 20 minutes."
• "Fast Food? Prepare to wait 20 mins for a single taco (when it’s not busy)…"
• "Ordered in, just got a fries - were solid but... Simple as and should be fast. A not very busy evening but took over 20 minutes."
• "Orders are wrong 85-90% of the time, and it appears as though the staff don’t actually read the orders before preparing them."
• "I waited for over 2 hours for my order to arrive (via Deliveroo), and they kept pushing the delivery time back over and over."

Cleanliness and Hygiene

Pros:

• "Incredibly clean place, seating upstairs was immaculate and this was during a Sunday lunch hour."

Cons:

• "It was quiet in store and there was 1 person who had ordered and was waiting so I don't believe there was any reason why multiple members of staff had to be in the kitchen ignoring people."
• "This place was dirty, with uncleared tables and food on the floor and stairs. The order screens were dirty and greasy."
• "The drinks machine was filthy and nothing looked like it had been wiped down."
• "Restaurant was filthy and there was food all over the tables."
• "Dirty shop staff unfriendly unorganised no customer service skills. Floors tables were dirty given a cup for drinks machine tried to dispense a Pepsi that came out like water drink dispenser was dirty too."