KFC Leicester - High Street Reviews Summary

Food Quality

Pros:

• "Food quality is as good as u may find in any kfc."
• "The food is really delicious and family meal is less than 1,000 calories which is more healthier than McDonald's restaurant."
• "I do enjoy eating here though, the prices are great and food is very tasty!"
• "I found this popcorn chicken snack bucket which was amazing, quite literally! Surprisingly great quality and it tasted very nice!"
• "The classic for when I'm craving fried chicken, always so good and delivery is really quick as well."
• "The food tastes good."
• "The chicken was tender, juicy and had no smell with just the right amount of spices. The garden salad was fresh and crisp."

Cons:

• "Food looks dark burnt and dry."
• "The chicken strips where like jerky, the chicken was dry and overall it did not taste good."
• "Very poor quality of food … they serve burnt food too without checking the quality."
• "The chicken they give you freshly made is already soggy, the chicken is DRY, so DRY!!!"
• "Food was cold, dry and overcooked was not happy with 3 tiny wings in a 6 piece bucket!!"
• "But the food was quite dry as it wasn't made to order."
• "The food, was so dry and not so tasty, seemed made for some time."

Service

Pros:

• "Friendly staff, well organised covid signs, fresh hot food, no mistakes with my order and my food arrived within a very reasonable time."
• "Great service and food was hot and ready on time."
• "Fast KFC I admire the system of dividing the online ordering with customers this made the service faster."
• "Service is good and the staff are patient enough."
• "He was quick, attentive and made sure we return again as regular customers."
• "A great experience whenever I visit the place, reasonable price with great quality and good quantity."
• "I would recommend giving Alan the lobby host a raise because he clearly loves his job more than anyone."

Cons:

• "The employees seemed extremely moody: very unfriendly."
• "Very bad the staff is very rude especially the manager named zoe I ordered my food and she gave me the wrong and cold food."
• "Service was slow and the cashier threw my change on the counter rather than handing it to me."
• "Slow customer service."
• "The staff is not friendly and welcoming at all, they always look angry or upset."
• "Rude staff, completely unwilling to bring food to my table when I ordered with table service."
• "Miserable service and grumbled at us."

Cleanliness

Pros:

• "The place has definitely improved, it's now clean and the staff is very polite and thorough."
• "For a Sunday lunchtime I thought it was quite quiet in store but I am not complaining as it seemed very clean."
• "The whole place has been refurbished and feels a bit more comfy."

Cons:

• "The place is usually dirty, tables are all sticky and the bins are over flowing."
• "Embarrasingly filthy, minimum of 6 tables were left with leftovers/rubbish on them and bins were so full they were tipping over."
• "Place seems to be constantly falling apart."
• "Tablets are not clean."
• "Everywhere is always dirty and the dustbins are overflowing."
• "The place looks dirty."
• "Very dirty place."

Management

Pros:

• "Not sure if they've got new management here, but the experience this time round was really good."

Cons:

• "The management's attitude stinks worse than the disgusting excuse for food!"
• "So disappointed will not be going again any time soon I think the whole team needs to be better managed."
• "Didn't receive part of our order and the manager refused to do anything about it."
• "Every time I call the manager, and tell him that this situation is not good for KFC. But he doesn't care."
• "Very upset with the lady taking the order, was very rude when we were trying to sort our card out."