"Your staff are excellent! They were very helpful without being overbearing."
"The most delightful and attentive waiter who engaged easily in conversation and interest in more than just a food order!"
"All staff were very friendly and helpful."
"Staff was very friendly the place was beautifully kept and very clean."
"Our server was Amy, who had excellent product knowledge around the food menu and was polite and friendly in her attitude towards her job."
"Staff were very polite nothing was too much trouble and I liked that it was full table service."
"The staff who looked after us were attentive and very pleasant."
Cons:
"When my husband went back in about 5 minutes later to order the food he, and another man also waiting to order food, were told very bluntly that you had to use the QR code on the table to order food!!"
"Very very rude manager telling families and other people to leave because they and we found it hard for food orders to go through online."
"From phoning to booking our group visit on 31st May we found the staff to be very rude and unfriendly."
"The welcome was non existent from a very miserable bald gentleman, assumed to be the manager."
"Several customers went to see the manager Craig Knight, who was extremely rude to them."
"The woman manager on the bar is very rude and abrupt."
"Staff aggressive and confrontational."
Food Quality
Pros:
"The main meal, it was delicious."
"Brilliant food! Had mix grill and fish was both done perfect and tasty!"
"The food was tasty."
"Really good prices for food and it is of exceptional quality."
"The food was amazing and good value! 2 courses for £14 from 12 noon to 5pm."
"The food we had was delicious."
"Food was lovely, really enjoyed the Turkey roast dinner."
Cons:
"The food was a great disappointment, our visit was a treat for our Grandaughters last day at primary school but we wished we'd gone somewhere else."
"Its just the food was terrible and over priced for what we had."
"The burger had over cooked burnt edges and the chicken looked bland."
"We seen a rat running out as we were leaving."
"The steak not rested, blood oozing out everywhere, very off putting."
"No Sunday roasts, selected pie of the day. 20 mins later was asked to remind me what did you order. When the food came some of the veg was burnt had to get it replaced. The pie chicken & mushroom was very poor could not find a mushroom and the pastry was very crisp and hard."
"Hunter’s chicken was chewy, burnt and inedible. The pie was dry and most definitely from frozen, no way I would’ve touched those awful limp vegetables coming with it."
Ambiance and Location
Pros:
"Very dog friendly."
"Lovely garden."
"The beautiful canal walk and added bonus."
"This is a relaxing setting without the 'white noise' of other settings. Even though their were many other diners, we didn't feel crowded or drowned out."
"Really clean and a safe play area. Great atmosphere."
"The pub itself was clean, lovely atmosphere and in a lovely location."
"Well kept gardens with children's play area noted - in season would be a great place to bring kids."
Cons:
"Service was ok but no atmosphere."
"All the lights were on bright even though It was evening time."
"The only problem was the number of dogs in the restaurant and the barking that disturbed the atmosphere."
"Just didnt feel a great atmosphere in there, constantly turning people away or giving them long waiting times."
"No xmas feel to the place no xmas music."
"Restaurant also needed a good tidy and clean."
"The table was sticky with clearing smearing rather than cleaning. Shocked how this place has gone downhill."
Booking and Ordering System
Pros:
"We booked using the app which was very easy to use."
"Good gluten free selection, we sat outside as the inside tables were all taken. Outside tables use the online ordering. It was really simple but requires a smart phone, several people walked away. We really enjoyed the food, adjacent to the canal and a gorgeous day, really good food GF. Loved it."
"Easy to book online."
"Booking was easy."
"The service was good, it was easier to book a table through the website than on the phone."
"Very easy to book online and excellent feedback about the booking."
"I recommend booking as it gets busy every day."
Cons:
"Disappointed yet again. We keep trying to support local businesses but.....looked on the Marstons/Poachers website booking app to see if it was necessary to book. Loads of availability so we thought we wouldn't need to bother booking. Got there 2 hours later and no tables available inside."
"Booked a table in advance, arrived early and ordered immediately. 30 minutes later no food had arrived."
"We used the booking system twice this week and had no problems but tonight we were told we hadn't mentioned we had a dog."
"Total let down. Booked online as three available times left to book. Arrived, was early so got a drink. Was told by reception when time came to booking that there is no tables."
"Make sure you book in advance because even on a Monday night in late October they do not want your custom."
"Customers found tables outside to sit, obtained menus but then were told they couldn’t order meals for those tables."
"We were told we could not eat outside despite me stating it on the reservation as a requirement."