Currys Reviews Summary

Customer Service

Pros:

• "However this shop seems to have a good balance of leaving you to browse and helping you just when you need it."
• "The man in large appliances gave me great advice when to order the out of stock items I wanted."
• "5* to the sales team guy Sohail. He has shown different options based on our requirements and has explained each and everything about the product specifications."
• "Just a glowing report about RUPERT The store manager who dealt very professionally about an issue with a recent purchase."
• "Wanted to thank Makh for the service he provided. He helped me to choose the washing machine that suits my household needs."
• "Helpful young lady in the small appliances section and I ordered a kettle and toaster."
• "He was friendly and knowledgeable. He went out of his way to find out details regarding the printer."

Cons:

• "This is the most unpleasant experience I've had in a shop."
• "Staff do not consider customer as priority, waited 20 min for my turn guy on till was in rush to serve customer and leave his place avoiding serving next customer waiting."
• "Staff were clueless about products even though they were on their techguys/know how desk."
• "All the staff were chit chatting and I seemed to inconvenience them when I asked my questions."
• "Staff look disinterested in helping."
• "Horrible service, rude manager and they tell us lies after lies when it comes to guarantees."
• "Terrible organisation, stood for 20mins waiting for your team to find my phone and was fobbed off by management onto other members of the team."

Product Availability and Stock

Pros:

• "Lots of stock in store and lots of staff."
• "Always find the bargain when you need and can not wait that long."
• "The store is huge and has a variety of options especially if you are looking for computer accessories, televisions or laptops."

Cons:

• "Disappointed!!! We bought a Grundig integrated fridge freezer costing over £700. The fridge freezer was dead on arrival!!"
• "Purchased an integrated fridge freezer plus installation and disposal of old one. Extremely poor installation, no gap left between fridge and freezer doors."
• "Went in knowing exactly what I needed to buy... it took us 10 minutes to find out it was out of stock."
• "Went in to look at a dishwasher that's online and it wasn't in stock and never has been of course."
• "The worst currys store I've been to! I waited for over 30 minutes to try and return my item."
• "Never enough staff and they don't seem to think it necessary to hold stock of anything."
• "Went back today to look for a PC monitor and was told that out of all the ones on display only 4 were in stock."

Price and Value

Pros:

• "Got what I wanted at a reasonable price."
• "Good collection of products and best price (online & walking)."
• "Decided to go for their finance option. Which gave us a £25 voucher and as we spent over £400 also gave us a £40 discount."

Cons:

• "Your prices are significantly high compared with market!"
• "Do not buy a laptop from here if you're using it for working purposes! Faulty, spent £450 in store."
• "Unreasonably high prices, staff for the most part don't know anything more than random people off the street."
• "The pricing in store was different to currys website."

Store Experience

Pros:

• "Love it just gets better every other time I go in store."
• "Light, bright and airy store - a relaxed place to browse."
• "It’s a well laid out large store with free parking."

Cons:

• "The worst currys store I've been to!"
• "However, staffs seem to be too busy, not too bothered be too honest with customer service."
• "I was enjoying (?) perusing fridge/freezers until...ear blasting rap issued forth over the speakers, preventing any discussion of any products, and ensuring a hasty exit."
• "The store is bright and clean... Still no one came to help. Nearly dumped the product and walked out."
• "The shop like any other currys had lots of products but sadly many products were out of stock."
• "Nice shop - Shocking poor Service."
• "Really poorly managed store, lots of staff walking around doing nothing while the customer service staff have a queue of people waiting."

Customer Support and After Sales Service

Pros:

• "The customer representative is very passionate about explaining the difference between the products."
• "Dave is the best one, he sold me a tumble dryer, and he had the patience to explain me the difference between all, really good customer service."
• "Staff at the repair desk really helpful."

Cons:

• "Been paying for care plan for a long time. Now as the screen of iPad broke so hand it in for repair it's a surprise that it was supposed to be back by Monday but came to know today on Wednesday that they have no idea when it's going to be ready."
• "Terrible return policy. Bought a TV with a mount RECOMMENDED by a person who worked there. It did not fit and when tried to return it I was above the 30 day refund."
• "Took laptop in to be cleaned... Picked laptop up today and everything has been wiped off."
• "Awful service. Went to buy Haier FF & Bosch washer dryer. 1 person serving on the entire floor trailing 2 dithering people about."
• "Poor service. Went to repair desk kept waiting for 1 hour."
• "Lost all my confidence in currys ... left me with no product and now struggling to get my refund back due to staff being lazy to process an order."
• "Rubbish Returns Policy - Avoid at all costs!"