The Two Mugs Reviews Summary

Food Quality

Pros:

• "The food has always been incredible, pancakes are always perfect."
• "Great portion size and it was cooked to perfection."
• "Breakfast was amazing, staff were very friendly and service was great."
• "The food is lovely, and whatever you have off the menu the quality of the products, and produce is very, very good."
• "The black pudding needed cooking longer, the poached eggs were still slightly under cooked, sausage was ok but the bacon was good."

Cons:

• "Food took a long time to come - 45 minutes. I ordered a cheese and tomato toastie which came just about warm with processed cheese squares which weren’t melted."
• "The sausages tasted like the cheapest sausages you buy at the supermarket and they weren't cooked evenly."
• "I ordered a cheese and tomato toastie which came just about warm with processed cheese squares which weren’t melted."
• "Ordered the omelette, toasty, 2 milkshakes and 2 smoothies. The omelette was very hard to eat, overloaded with ham and way too many mushrooms that were inedible."
• "The food has went downhill. The cooked breakfasts are always served TOO COLD! Even when I asked for the breakfast to be hotter it wasn’t."

Customer Service

Pros:

• "Always treated with friendliness and respect."
• "Exceptionally good quality food, high standards and attentive customer service."
• "The service is exceptional just as it always has been."
• "Cannot wait for their new shop to open in the new year! Thank you all xx."
• "The staff are always super friendly and polite to me and to my family when they join me to eat sometimes."

Cons:

• "The staff were very professional, friendly and efficient. We just had drinks this visit but I have enjoyed a lovely breakfast there on previous occasions."
• "The food was good, fast and filling, just not as described."
• "Asked for an update on my order after 30 mins and was told by one staff that she would find out, but never did as when I asked 10+ mins later she said she forgot and would check."
• "When it first opened this place was fab. Now…. The decor is nice. BUT….. The food has went downhill."
• "After coming back in and waiting another 20 mins food came after 1 hour 25 mins. Such a shame as food was good. No customer service offer to make up for anything."

Ambiance and Atmosphere

Pros:

• "This cafe never ceases to put a smile on my face."
• "Toilet spotless."
• "I was amazed from the entrance all the way out to the exit."
• "Very friendly environment, both my daughter's regularly visit."
• "The cafe is warmly panelled in wood, which gives it a cozy and warm feeling, great on a cold and chilly day."

Cons:

• "It's a busy cafe, just wish it had slightly more space for prams and highchairs etc, wouldn't advise with babies as just too tight, you feel like you're in everyone's way!"
• "When food came only one thing came out and it was wrong. Again, no apology nor offer any sort of remediation."
• "Went recently with a friend and waited 30+ mins for coffees and lunch. When I asked if we'd been forgotten no one seemed to know what was going on and no one apologized."
• "The food was ok but the prices are quite expensive for what you get, was pretty shocked at a bacon bap and a tea at almost £7!"
• "The environment is very clean but tables situated a little bit to close together for my liking."