Currys Reviews Summary

Customer Service

Pros:

• "Throughout the shopping experience I felt Aimee conducted herself maintaining focus on my wants and when I declined the purchase of additional cover this aspect was not pursued."
• "Anne in the Newbury store was extremely helpful, helped with finding the right item we were after."
• "Had to visit a few times and each time they were friendly, efficient and helpful."
• "Good place to shop for electronic goods. The staff was very friendly and helped us to make the right choice."
• "We were really pleased with our experience yesterday, served by Alex. He was friendly, knowledgeable, polite, and didn’t rush us at all during the purchase."
• "Had ordered a laptop online, after a few days I realised it wasn't working properly, went into the store with it and received very good customer service from two staff members."
• "I found staff helpful as I had one replacement for my Nutribullet grinder and process went smooth."

Cons:

• "Went in on Saturday the 4th Jan 20 in the morning, went to look for a new cooker and the young lady upstairs seemed more interested in texting than serving."
• "The worst customer service I've ever experienced, bought an oven online; it was faulty on delivery."
• "The staff are a sales team and do not seem knowledgeable on their products."
• "Horrible customer service. I went to buy a laptop, and salesman (I think his name is Simon) was extremely rude."
• "Appalling after sales service, not interested in your faulty item."
• "Staff are not helpful at all, no one wanted to help at first - all stood around at the front of the store talking to each other."
• "Service was really shocking."

Product Availability and Stock

Pros:

• "They have a very large range in stock ready for you to take away at point of sale."
• "Lady who served me (sorry didn't take her name) helped choose an external HDD, was attentive but not pushy, stock checked items and then ran it through the till to get me on my way."
• "Decent sized Currys, they sell a wide range of pcs, laptops, apple stuff, drones, go pro, tvs, white goods."

Cons:

• "Purchased a fridge freezer from this branch of Curry's. The item arrived badly damaged so much so we wanted a complete refund."
• "There is not a lot of stock in store and most of the time you need to order the item you want anyway."
• "Useless store. Checked online and it confirmed stock. Asked instore and they confirmed stock. But wait, the stock items were the display items so I wasted a trip."
• "Very poor service and stock handling of 20+ printers on display i couldn't even buy one today."
• "Most of the stuff here is just for showcase...no stock available."
• "The last 4-5 times I have been they haven't had stock of any of the things I want."
• "What can I say about this place, went in for a chest freezer (small), nothing in stock."

Sales Experience

Pros:

• "5 star for the sales person who sold me a great laptop on Friday."
• "I went to get a TV not knowing what I wanted or anything and I was helped by a young guy named Luke he was amazing."
• "Went first to buy a pc and saw Javier who was brilliant, well informed polite and not pushy."
• "Sunil was brilliant in his expertise and personal recommendation."
• "I don't like going here normally as they never have what you want in stock but to my surprise the TV I wanted was in stock."

Cons:

• "Terrible place to go shopping. Never going there again. Bought an ipad there and had to say no 50 times to lots of thing they were trying to sell me on top."
• "Bought a sound bar. Staff member didn't really know anything about the specific model I was interested in, but acted like he did."
• "Meh. They kind of have the monopoly on 2 things, pressure selling and in your face 'do you need any help?'"
• "I came looking for a laptop and the staff is not really helpful, they seem like the only thing they should do is sell you anything without thinking about your needs."
• "I bought a phone online and had it delivered to store. When I popped in to pick up my phone I was kept for about 20 minute whilst they tried to sell me insurance."
• "Poor experience. Wanted to buy a keyboard, shelves full of empty boxes that said 'display only' when I asked if I could have any one of a number of these was told 'no' just pick from one on the shelf."
• "I will not be buying from Currys again."

Store Experience

Pros:

• "Always good service had no problems when needed help always sorted repairs or backup on computers A1."
• "Excellent Store with wide range of competitively priced electronics & computer related products!"
• "Store is big and spacious."
• "So far I've always received amazing service here."

Cons:

• "Seemingly good choice of products, not so easy to find staff for advice, even harder to check out for payment."
• "It's open late and there is plenty of parking but the retail park is sometimes a nightmare to exit as it's an access point for Tesco, residents, and others wanting to get to Crookham or Thatcham."
• "Use Amazon instead! This place wants to be closed down. EVERY TIME I go in trying to buy something big or expensive it's not in stock."
• "Can't remember the last time I was actually served in curry's."
• "Nice clean store and full of items for sale, if you can buy them."
• "Very few products considering the size of the store. They never have what I want in stock but it's handy if you want to see a product in the flesh."
• "Great shop to look around but not for the first time we entered having eyed up a fridge freezer & a washing machine. Both in the sale but no item to actually buy."