KFC Birmingham - Martineau Place Reviews Summary

Service

Pros:

• "This place is a warm friendly and very quick service, they are very efficient and well organized."
• "Quiet a big KFC in comparison to most of them consequently the queue times aren't that bad but can be quite long."
• "Really clean inside and food is quick. Staff are hard to understand as all are from separate parts of the globe and arnt the happiest or most friendly."
• "Good service seating upstairs and downstairs too."
• "Very good food. Cooked to order, tasty & hot."
• "The lady on the till was nice and explained the different options."
• "They have a number of self service kiosks so that helps get your food quickly."

Cons:

• "I understand that it was just turned 5.30 and it was busy, but there seemed to be only one person taking orders and giving out the food."
• "Had to wait 40 minutes for a burger."
• "The service speed is just too terrible to call itself a fastfood restaurant."
• "The service is very slow."
• "Eating here while I post this not only have I had to wait nearly 12 mins for food they missed multiple items off the order no sorry thank you or anything."
• "The food did take a good 13 minutes to prepare, by which time the other members of our group had almost finished their food."
• "The worst KFC I've been too waited 30 minutes for our food we asked for no rib ended up with 2 pieces of rib in our bucket gravy was thin and runny manager was working out front didn't even offer anything to compensate the wait big thumbs down to this KFC shop."

Food Quality

Pros:

• "When they get your order correct...you will not be disappointed."
• "Exactly as you would expect from a KFC good quality chicken."
• "The food was hot and super good."
• "Very good and tasty KFC chicken. Recipe was originally from the colonel from USA. Quite warm and my son liked it."
• "The variety bucket is also very nice."
• "The hot wings were so fresh it took some time to reach the right temperature to take a juicy bite out of and this is obviously a good sign."
• "Meals always came hot which is great."

Cons:

• "Was given raw chicken that was pink."
• "The fried chicken was too salty and oily."
• "The KFC food across the UK is relatively salty and greasy."
• "The chicken was so dry that could not swallow it, the buns were stale."
• "Chicken was so oily that u can literally squeeze oil out of it."
• "Chicken was extremely oily, and the bun was dry."
• "The state of the vegan burgers literally so dry and rock hard have obviously been cooked and left under a hot light for hours."

Order Accuracy

Pros:

• "When they get your order correct...you will not be disappointed."

Cons:

• "You may have an item or 2 or even half of you order missing."
• "Had to wait 40 minutes for a burger. Asked the staff 2 times for my order and they responded with 'just waiting for the burger' they only started preparing my order when I stood right next to them and got half of it wrong, Wrong drink and wrong side."
• "Last night I went to the place ordered vegan burger... after coming home, I found that it was not vegan it was a chicken burger."
• "I am so annoyed with myself with not reading the reviews first! The food was cold and the order was incorrect!"
• "Once I got home I realised I was missing things in my order."
• "Our order was missing items in all four of the box meals."
• "Worst kfc ever! Ordered eat in... order was done quite fast but it was served as take out."

Cleanliness

Pros:

• "The place is kept extremely clean, and tidy."
• "We had wonnderful lunch in a very sophisticated clean and relaxed setting, the staff were very friendly, and the food was very palette pleasing."
• "Relatively clean comparing to other KFC branches I have visited."

Cons:

• "It was my first and last visit, untidy, messy, no tissues, no toilet paper in toilet."
• "The place is not clean enough, the toilets are totally disgusting, very disappointing, I will never ever enter into that place again."
• "Some of the tables weren’t clean for a while."
• "Dreadful place..... the tables were dirty."
• "Squalid interior, dirty, poor quality chicken."

Customer Service

Pros:

• "This place is a warm friendly and very quick service, they are very efficient and well organized."
• "We had wonnderful lunch in a very sophisticated clean and relaxed setting, the staff were very friendly, and the food was very palette pleasing."
• "The lady on the till was nice and explained the different options."

Cons:

• "Manager also need some training."
• "The Rudest manager ever!"
• "the staff were very rude!"
• "The serving staff have no customer service at all, even the lady manager was rude."
• "This place has no customer Service at all, rude and useless staff."
• "Overall the staff members didn't engage well."
• "I really appreciate and love KFC But having found out that my Favourite Zinger Burito Meal has gone off the menu in most KFC Restaurants, I am very disappointed..Extremely disappointed but I will still recommend to all"

Value

Pros:

• "Fine with the prices, although they are nearly the same everywhere in this country."
• "In terms of value it's very good and is much better if you use the kfc and collect the stamps."
• "Not bad for £8.98 and they give cups and you can get extra ice if you so choose."

Cons:

• "Asked for a refund and got £3.50 back out of £10... absolutely disgusting."
• "£26 and deliveroo apologised but only refunded me £16."
• "The prices are getting higher but the food is not getting better."
• "Prices are outrageous for what you get."