McDonald's Reviews Summary

Staff and Service

Pros:

• "Service is good and staff are friendly."
• "Customer service is what you'd expect, friendly and efficient."
• "The member of staff dealing with such rudeness and also handling the hungry customers like myself was named Mo on her name tag very friendly and professional she deserves a medal for handing such a busy period calmly alone."
• "Greeted by a lovely lady who explained the one way system, showed us the hand sanitiser and was really pleasant to deal with."
• "The staff were very friendly and welcoming and were on hand to address any issues."
• "The staff are nice a pleasant as always."
• "Lovely staff who brought food to car with polite apology for delay."

Cons:

• "Just encountered a very rude staff member at the drive through."
• "Very miserable staff."
• "The one member of staff was very overbearing with my kids."
• "Terrible staff and service went drive through waited few minutes for assistance."
• "The manager continued to stand around chatting to other staff about his dirty weekend in front of the counter leaning against the machine."
• "Employees stand around talking rather than doing anything actually helpful."
• "The cashier was very rude to me."

Food Quality and Delivery

Pros:

• "Food was delivered to our table promptly and was piping hot. Delicious."
• "Fries were hot and tasty which can be hit a miss and times..."
• "Food was freshly cooked and taste as good as you'd expect from a mcdonalds."
• "The veggie dippers and veggie burger are delicious!"
• "Came about 20 - 25 minutes after I placed the order. Enjoyed it very much."

Cons:

• "Delivery drivers are not prioritise and they wait about 30 minutes for 2 separate deliveries."
• "The food wasn't very warm."
• "Food is always cold and order is always wrong every time!!"
• "Ordered 2 cheeseburgers and 2 fries, burgers were cold and fries tasted old with lack of salt."
• "Terrible Mcdelivery service, they get the order wrong every time."
• "Completely wrong order and stone cold, probably the worst McDonald's going."
• "The food took an age to come and when eventually arriving it was cold and poorly put together."

Cleanliness and Environment

Pros:

• "Definitely one of the better McDonald’s stores, usually clean, tidy and has cheerful staff."
• "Eat in - the restaurant was very clean and had covid safety measures in place."
• "As a previous employee working for this store I can ensure you this is one of the cleanest stores around the Walsall area."
• "Service was friendly and quick, and tables and loos were very clean."
• "It is clean. Staff friendly and helpful."

Cons:

• "Restaurant was disgusting all tables dirty rubbish over the floor."
• "Toilets were absolutely disgusting smelt horrid."
• "Whilst we were sitting in the restaurant we had flies all around us & food!!"
• "Floor and tables were not clean."
• "From smoking and swearing in the car park in front families."