Dr a Murphy - Ellis Practice Reviews Summary

Appointment System

Pros:

• "The new online booking system is perfect and works well with my work schedule. I never have to use the phone."
• "Yes the waiting times can be very long but I can honestly say that the care given and attention given by this Dr. and a few others is second to none."
• "I've noticed a significant improvement in the service provided by this GP surgery lately."
• "The introduction of the triaging service has been very useful, and I appreciate the effort the staff put in to ensure I receive the care I need in a timely manner."

Cons:

• "Virtually impossible to get an appointment."
• "Waiting for someone to answer the phone for over an hour then gets cut off."
• "It is impossible to request an appointment. I've been trying for 2 weeks."
• "For the past year it has become absolutely difficult and time consuming to get an appointment."
• "Impossible to book an appointment, even in advance, not mention emergency, impossible to get through the phone."
• "Waiting on call for 1 hour to get an appointment, they would put me in position 10 than down to one making me happy than back to 10th position it a head it and than when they pick up they say all appointment have been booked."
• "Impossible to get an appointment after waiting in 40 minutes queue on the phone. And no longer doing e consult appointments."

Staff and Doctors

Pros:

• "Really good for looking after my little one from birth, with Drs who have real patience and are good with kids."
• "From my experience the doctors at the GP are very polite and professional."
• "Dr Murphy is a very compassionate, caring and professional doctor."
• "I recently had a very good experience with the practice physiotherapist, who was professional, knowledgeable, and compassionate."
• "What a fantastic doctors surgery, All the doctors are great, kind and very professional."
• "Dr Murphy is brilliant, compassionate and diligent and I've met a few of her young/new GPs who great."
• "The reception staff are friendly and helpful, which is quite a rarity for most doctors surgeries nowadays."

Cons:

• "There are few doctors at this practice who are not very good and they are rude too."
• "THE RECEPTION STUFF ARE DISGUSTING. Why do they work in the gp when they have no sense of care or empathy. They are rude to their patients."
• "One of the worst GP practices in London. I’m not sure how they are still open."
• "The doctor I saw was cold and looked like he didn't care."
• "Receptionist who are atrociously rude, impolite, unprofessional, patronising and the worst of the rest."
• "The staff and the snake oil salesmen (GP's), are selected and formed from the WORST citizenry that society has to offer."
• "The receptionist are arrogant, rude and unapproachable."

Practice Environment

Pros:

• "I really like Ellis Practice."
• "Been a patient here for over 30 years and seen many come and go."
• "Overall, my family and I have been patients of this practice for many many years and there are excellent doctors with many years of experience."

Cons:

• "I have heard Doctors chatting and laughing behind shut doors."
• "This surgery should be thoroughly scrutinised and inspected by relevant authorities."
• "If you choose to be treated by them, may God have mercy on your souls."
• "Everywhere else is opened up after Covid Except the GP's surgery."
• "A GP that is unable to do face to face appointments should close down."
• "This practice is not trans friendly at all."
• "Absolutely disgusting place. Not even worth 1 star."