Lush Cosmetics Bluewater Reviews Summary

Customer Service

Pros:

• "Superb Customer Service from Jo.K at the Bluewater Branch."
• "Aimee & Ria we’re amazing! Such a great party, good value and so creative."
• "Had amazing customer service from Beth."
• "Sophia served me and was amazing gave me all the information I need about the new scents."
• "Always so helpful whenever I go in there. Their products work like a dream."
• "Was served by a lovely lady named Zara. She was very knowledgeable about the products."
• "The staff are absolutely amazing! Greeted at the door, by a lovely lady."
• "Very good service from a guy who's name I don't know in Maidstone branch."

Cons:

• "The staff are lovely but pretty overbearing however."
• "My visit was definitely an experience, staff were lovely if not a bit over bearing in trying to help."
• "Staff are so annoying if you just want to browse as they keep pestering you."
• "Very pushy staff. I simply want to go in and look at things myself without all the staff coming up to me."
• "I feel the same as the other reviewer, Lush needs to stop being so pushy it's not nice."
• "A middle aged white lady with short mid length hair with glasses came over and started harassing me about smelling the closed tubs."
• "Was approached by a female worker, was nice at first...she gave me the dirtiest look and walked away."
• "Absolutely disgusting behaviour from staff...I’m the one then getting verbally attacked by 5 staff members."

Product Range and Quality

Pros:

• "Love the smell and the oils, other products come close but Lush are the best."
• "My family and I love Lush products and the Bluewater store is great."
• "Very happy with my purchases will be back would highly recommend a visit here."
• "Never again, will I ever buy, boring, useless bath bombs. Thank you Kimberly."
• "We’ve just popped into the Bluewater store this evening and wanted to say a big thank you to the young lady working there, Beth!"
• "Love this shop! Always great staff happy and ready to help :-)"
• "Some really good products and really friendly staff at bluewater...smells so nice you don't want to leave."
• "Staff are great and very helpful, the shop is always fully stocked and has seasonal products."

Cons:

• "The already opened ones sadly had no scent left to them. This didn’t entice me to buy the product nor was it a realistic scent."
• "Products are lovely but overpriced for what they are, doesn't stop me using them though!!!"
• "This shop used to be very well priced now not so much."
• "I feel watched and every staff member keeps coming up asking as soon as I tell another I'm fine."
• "I absolutely love Lush products, it's a shame they have to plaster their political opinion over it... I just want nice smelling bath bombs."
• "Because of the product offering, I found shop too smelly & had to wait outside (lightweight?) !"
• "I do find bath bombs etc over perfumed. But the shampoo bar is so useful when travelling and lasts ages."
• "I feel the same as the other reviewer, Lush needs to stop being so pushy it's not nice. Leave me alone to make my own choices."

Staff Knowledge and Helpfulness

Pros:

• "Today I was attended by Scarlett in the bath and body section. She was very helpful and kind."
• "Sophia was absolutely delightful in the way she took time to explain all the products."
• "I was very happy with the service maddy provided. She helped find my autistic daughter shower products."
• "Spoke with the lovely Kim yesterday they were so helpful and nice especially with all the questions I had about spf and other lush products!"
• "Excellent and very friendly customer service. I was served by Sophia today, who was very helpful with recommending certain products."
• "Visited yesterday and was helped by Sonny who was amazing and really helpful!!"
• "Really impressed. Very competent and friendly staff. Several spoke to my wife and I and one immediately spoke to my son."
• "A girl called Rmomi helped me out with hair products today and she was so helpful and amazing."

Cons:

• "I’m not very happy with the service I received from a worker called lindsy she was very patronising rude and made me feel belittled."
• "A really disappointing trip to the store yesterday - usually such a nice experience. I struggled to find someone to help me."
• "The lady who did serve me was however very nice, smily and helpful. Must have been a bad day for the rest."
• "Was approached by a female worker...if you're working within customer service please fix your attitude and don't treat people like that."
• "I have spent hundreds in lush and recommended lush to my family too. Usually it’s nice in there but wow she was horrible!"
• "Absolutely disgusting behaviour from staff...Never experienced this kind of attack from staff in my life won’t be spending money in there again."
• "I feel watched and every staff member keeps coming up asking as soon as I tell another I'm fine."
• "Very pushy staff. I simply want to go in and look at things myself without all the staff coming up to me."