Lush Cosmetics Reading Reviews Summary

Customer Service

Pros:

• "the customer service was incredible, it wasn’t long until I was approached and asked if we were okay"
• "Whilst there was greeted by David Didn’t try to sell anything just made polite conversation."
• "Had a really good experience at lush today, all the staff were really lovely and friendly."
• "She showed us the products that we were looking for and knew how to explain every single detail of it!"
• "Jamila was so lovely and helped me find some skincare that best suited my skin type."
• "I’ve been a customer for years and never had a bad experience at Lush."
• "I popped in to Lush on a mission to get a new shampoo, but David turned my visit into an exciting experience!"
• "I had an incredible time at Lush today! Honestly, I genuinely enjoyed learning about the the products naturally crafted."

Cons:

• "The hard sell was incredibly off-putting. I was asked what I wanted and shown to a selection, after the server picked the most expensive she pushily said, I'll add this to your basket now then."
• "Very rude manager, not a child/family friendly place at all."
• "Pushy staff. Lovely products but a young girl addressed me as "my love" (I'm a 50 year old man)."
• "Young Asian girl thought it was acceptable to flirt with my boyfriend when I was stood with him and it was a billion percent clear we're together...then she thought it was okay to be flippent and rude to me!"

Product Knowledge

Pros:

• "OMG David knew just about everything that you could imagine about the products and suitability for different hair types and colours."
• "Both of them were lovely, they shared which their favourite products were and weren’t afraid to say their honest opinion on products that would suit my needs."
• "We were discussing with her during shopping how our son loves bath bombs and she randomly gifted us a beautiful bomb to give him."
• "I’ve recently tried Lush Reading and was served on separate occasions by Ben and Peggy. Both of them were lovely."

Cons:

• "No cons mentioned."

Generosity

Pros:

• "I received an incredible act of kindest when Liam had gifted me with the very two items i reluctantly left on the shelf!"
• "Meg so kindly give it to me as a gift thet was so kind of her and it meant a lot to me and made my day."
• "Ceara really turned our spirits around."
• "She even gave me testers and a message! It was just so nice!!"
• "They also gave me a little birthday gift. It was honestly the best customer service I've had in a very long time!!"
• "I was even given a random act of kindness - a small size grass shower gel (one of my favourite herbal scents)."
• "She wrapped the products beautifully with a scarf/wrap that was last on the store floor for show, which they allowed me to have."
• "She treated my niece with such kindness. She only had enough pocket money for the face mask. Meg treated her to the lip scrub."

Cons:

• "No cons mentioned."