College Green Medical Practice Reviews Summary

Service and Staff Attitude

Pros:

• "The staff I met on my new patient appointment day were very friendly and the whole place is bright modern and welcoming."
• "The visit was fine. The nurse was friendly and professional."
• "I was pleasantly surprised at how bright clean and spacious the sugary was."
• "Finally I have found a GP practice that is friendly and helpful."
• "The receptionists are lovely and the atmosphere is calm and quiet."
• "They are all so helpful and work with a quiet efficiency for which I am so grateful."
• "Everyone very polite on arrival."
• "The receptionists are always friendly, professional and helpful."
• "I have had only very positive experiences with this new set up at College Green."

Cons:

• "Can't book appointments online, long waits on phone, rude & unprofessional receptionists/secretarial staff."
• "Awful place to visit. The receptionists are rude and have an attitude."
• "It's so incredibly hard to get an appointment."
• "Appointment system cr ap. Reception staff rude moody and ignorant."
• "Awful practice, care is dreadful, they do not seem to understand the complexities of dementia and medicine taking, receptionists are definitely 'doctors dragons'."

Facilities and Environment

Pros:

• "I was pleasantly surprised at how bright clean and spacious the sugary was."
• "The Surgery is clean, light and spacious so you never feel you're coming home with more germs than you went in with!"
• "Having been a member of this facility long before they joined to create this huge medical facility. It's pleasant, professional, spotless, and incredibly well-run."
• "The setting is lovely and the staff are always very helpful and obliging."
• "There's lift for people who cant use stairs which is good!"

Cons:

• "My own surgery totally messed up my appointment date, texting me it was today but telling College Green it was tomorrow!"
• "The new building is a white elephant and is not being used to it's full potential due to the lack of face-to-face appointments."
• "What a disgrace that such a big new practice cannot handle the calls."

Appointment Accessibility

Pros:

• "Despite the nurses now being fully booked with flu and covid jabs, the staff have managed to get me all my appointments."
• "So far no problem getting a reasonably timed appointment."
• "Efficient, friendly and helpful staff, phoned yesterday afternoon at 2PM. Hour later, had phone conversation with GP."
• "I rang this morning at 08.30 and spoke to Linda at 08.40. Had an appointment at 09.30 and was seen straight away by Dr Gupte."

Cons:

• "Can't book appointments online, long waits on phone."
• "It has become next to impossible to get an appointment at this practice whether online or by phoning the practice."
• "Been waiting approx 3 weeks for a definite appointment."
• "I have had only very positive experiences with this new set up at College Green. I've been seen a few times for various things."
• "Just want to say a huge thank you to Dr Western Dr Rashid and Nurse Trevor Wilkinson and all of the team for volunteering at the vaccination centre."