Red Lion Welwyn Reviews Summary

Staff and Service

Pros:

• "Firstly, every member of staff was pleasant, polite which made for a very welcome atmosphere."
• "Our waitress was excellent under the circumstances (they were extremely busy and seemed also to be very short staffed)."
• "Our waitress Erica was amazing surprising my dad with hand written happy birthday in chocolate with some fruit to go with it."
• "The staff were so good especially Claire."
• "Helpful Friendly and welcoming staff and manager."
• "The staff are great and always make me feel welcome."
• "The staff were also really helpful."

Cons:

• "The service was rubbish, didn’t clear out plates until I got so fed up I asked for it to be done and did it myself."
• "Service was appalling. We ordered drinks and they finally arrived after our food."
• "Biggest issue is the service."
• "Service was a disgrace to the pub."
• "The manager was clueless and everyone who had booked was made to wait as she clearly had ignored the bookings and let other people take their seats."
• "The manager also comes across grumpy and odd."
• "We had to wait nearly 25 mins just to get drinks and nearly 10 mins just to be seated."

Food Quality

Pros:

• "Everything prepared fresh and tasted fabulously!"
• "Food was good and tasty."
• "Rib eye steak cooked to perfection and the chicken, brie and bacon pie was to die for."
• "Excellent roasts. I had the trio of meats and my friend the pork roast. Both were well liked."
• "The food was delicious."
• "The food was well cooked and plentiful."
• "The food was amazing - could not fault it."

Cons:

• "The blade of beef was so dry and tough as to be inedible."
• "The beef when it came was impossible to cut or chew."
• "I had the tiniest, driest piece of lamb. Very lacklustre meal and overpriced considering."
• "The 'festive' Turkey meal was missing pigs in blanket and stuffing."
• "The gravy the food sat on was burnt. Everything it touched on the plate tasted with dominating burnt flavor and smell."
• "Unfortunately the food was a bit of a letdown with a total lack of seasoning throughout my meal."
• "Unfortunately the vegetables were hard and very undercooked and only had 1 carrot and half a parsnip, potato’s were raw and meal was sent back."

Ambience and Atmosphere

Pros:

• "Christmas decorations looked so nice, and the open fireplaces really make it cosy."
• "Fantastic atmosphere. Dj and entertainment was top draw."
• "We were amazed by the lovely atmosphere, curated interiors."
• "The atmosphere was wonderful."
• "Came to relive our 2nd date, 9 months later we still think the Red Lion is top notch."
• "Naomi was fantastic as always.. restaurant was very busy abs had a great atmosphere."
• "Fantastic food (Sunday Lunch), great atmosphere."

Cons:

• "No heating on in the restaurant we visited 7 February."
• "The windows were flung open and an icy blast came through the room."
• "The soft furniture needs cleaning or brushing down."
• "The actual menu options wasn't very good."
• "The manager is not a people's person and can't communicate."
• "The overloud background music was some dreary dirge quite unsuitable for the purpose that played the whole time."
• "Place looked a mess, garden looked a mess."

Value for Money

Pros:

• "Santa visit was great."
• "Fab experience! 5⭐️ Excellent service & food was very very good."
• "Thank you for making our Christmas night a wonderful & memorable night out."
• "This was great value for money too we will be back for a Sunday lunch or an event."
• "The kids meals were very tasty and reasonably priced."
• "Everything was reasonably priced."
• "Overall a very good experience and excellent value for money."

Cons:

• "The wines do seem a little expensive."
• "Quite pricey for what it was."
• "Food is poor, and well over priced for packaged food."
• "Quite expensive steak. My daughter who's fussy had a steak (over cooked) and a hand full of fries."
• "The food is overpriced."
• "This food wasn't worth the high price at all."
• "Wine by the glass is expensive."