To The Nines Reviews Summary

Quality of Dresses

Pros:

• "The dress itself is amazing quality it is comfortable, stylish and just gorgeous in general."
• "The detailing in this dress is incredible and so unique!"
• "The dresses I’ve seen are absolutely stunning and I can’t wait to wear mine."
• "Absolutely stunning dress. I have received so many compliments on it."
• "All dresses from there are such good quality and with the range of options you will undoubtedly find the dress for you."
• "The dresses were out of this world."
• "The staff were amazing and and really helped me to find THE dress, I couldn’t have imagined being in any other dress."
• "From the moment I stepped into the shop the staff were extremely friendly and instantly made me feel comfortable shopping for my big dress."

Cons:

• "The dress I got from them was poor quality and not like the one on their page it was awful."
• "The dress has holes in it, has beads missing from all over it! The dress is filthy dirty! I honestly think they have given me the dress off the rack."
• "Once they have your money they dont care! Dress arrived very late! The dress has holes in it, has beads missing from all over it! The dress is filthy dirty!"

Customer Service

Pros:

• "The staff were lovely, helpful and supportive."
• "They work tirelessly to give each individual the best prom experience."
• "The staff were amazing when providing the best guidance and advice."
• "They made my daughter feel so at ease and helped and advised her all along with picking out the most perfect dress."
• "We were welcomed by a friendly face and things were explained well."
• "The whole experience was amazing from start to finish."
• "The staff were absolutely amazing and sooo welcoming."
• "The staff were so helpful with helping me and my daughter with the choosing and alterations of the dress."

Cons:

• "PLEASE BE CAREFUL PAYING UPFRONT AND SIGNING THEIR TERMS AND CONDITIONS CUSTOMER SERVICES IS DIABOLICAL."
• "The worst shop I have ever bought from I ordered a prom dress for my daughter I had seen on there Facebook page I left a message asking if they post and they got back to me saying yes and phoned me to place my order they were nice and polite taking my order and promised it would arrive on time."
• "I didn't have a very good experience at this shop. Yes there is lots to choose from and when you first arrive the staff are all over you but when you have paid for your dress which was £259.0 once your paid for the dress its different story."
• "Very poor service, ordered dress in october for prom in July. Chased dress from feb onwards had lots of conversations, finally got it the day before prom."
• "AVOID !!! Absolutely awful service, never answer the phone and only got the dress a few days before prom and it was faulty."
• "Never answer the phone even though they are in. Been in the shop and seen the staff completely ignore the phone."
• "Not a positive or pleasant experience dealing with To The Nines management staff to the point where I cut my losses and went else where rather than give anymore money to them, did not feel valued as a customer by management!"

Selection and Variety

Pros:

• "They had a huge selection of perfect dresses and have great customer service."
• "They found her a perfect dress. They even dealt with my "momzilla" moment in professional manner."
• "The dress variation was vast allowing me to try on a range of different styles and colours."
• "Absolutely incredible shop, hundreds of dresses to choose from!"
• "The service was impeccable, there were so many styles, colours."
• "Choice of dresses were amazing and plentiful. Something for everyone."
• "We had an amazing afternoon. Maddie was really patient and made lots of great suggestions about different styles and fits."
• "Wow! I visited on opening day and the new store premises took my breath away - it's absolutely stunning! With row upon row of dresses to choose from, my daughter was in her element."

Cons:

• "I think I was unlucky here but I had the worst experience possible. Booked for an evening wear appointment. Chose 10-12 dresses to try. Tried one on and was left undressed in my changing groom for 35 mins to be told they had no more dresses for me to try in a size that would fit."