Sainsbury's Reviews Summary

Hygiene and Cleanliness

Pros:

• "The store is clean and bright with lots of community info as you enter."

Cons:

• "NO SOAP in either toilet, then you go and handle the produce."
• "The gents appears not to have been cleaned all day and stinks like an old nappy."
• "The shelves are often dirty, the leaks that have always been there are 100 times worse leaving huge puddles around the store."
• "The toilets look like a crime scene. Tape all over, no loo seat or toilet roll dispenser."
• "Awful toilets. I visit this store multiple times a week. There's almost always one of the toilets out of order."
• "Today, in the Staines Sainsbury's, the cubicle in the gents was out of order, as was the accessible toilet."

Customer Service

Pros:

• "Starbucks lady was awesome, though."
• "Staff are always helpful and cheerful."
• "Very helpful staff and a very helpful young lady on the tills this evening."
• "The staff in this Staines-upon-Thames, The Causeway, are so friendly and helpful."
• "I received excellent customer service this morning from a female staff member called Julie."

Cons:

• "Checkout staff are brilliant but if you need customer service, or management intervention woe be unto you."
• "Very poor customer service, attitude and poor manners from several staff."
• "I just had to visit Sainsbury’s today the manager was a terrible lady with no responsibility for children very slow and very unprofessional."
• "Abusive Staff member demanding I leave the basket in the store."
• "Tried to buy painkillers from pharmacy department, staff accused me of buying earlier in day."

Parking and Accessibility

Pros:

• "Underground parking good for when it's bad weather and usually quieter than up top."
• "To start with there is a split level carpark with half of it underground."
• "Parking is plentiful has an underground one that almost never gets full."

Cons:

• "Way too many disabled and family parking spaces forcing others to park further away, this needs addressing."
• "Huge swathes of regularly empty disabled spaces. Which indicates this many are not needed."
• "And also the staff park at the front of the store for whole shifts meaning most of us have to park further away."

Product Availability and Quality

Pros:

• "Its sainsburys.. Great product and prices are very reasonable considering we're now paying twice as much as we used too."
• "Great local Sainsbury's for the weekly shop. Stock is great and the shop has a Starbucks, travel money and sushi corner."

Cons:

• "Range is getting worse and worse. No meat counter. No fish counter. No Deli counter."
• "Lacks the range of products in the likes of Slough and High Wycombe."
• "Not as big as other Sainsbury's but has all the essentials that you need small selection of clothes and homeware."
• "I now shop weekly at Sainsbury's in Staines. It can be an annoying experience sometimes as there is no consistency."

Checkout and Self-Service Experience

Pros:

• "Scan as you shop is useful and has a scannable receipt function to leave."

Cons:

• "Bought a drink for £1.50 and had to scan my receipt in order to leave. A complete waste of time."
• "Another supermarket forcing customers to work for free scanning their own items."
• "Scan to exit self service is a pain....rescans all the time so hardly worth doing self scan."
• "Saturday mornings are super busy, but they only run 3 or 4 checkouts and let the queues build to six deep."