Jungle Monkeyz Reviews Summary

Attraction Quality

Pros:

• "The new attraction, jungle adventure, is well worth the spend, my son loved it!"
• "Good softplay area for children of a range of ages."
• "Lovely softplay with very well maintained indoor toys!"
• "It’s small however the apparatus makes up for it - 3 slides, trampoline and 2 ball pits."
• "Great place for the kids to play, the soft play area features a slide, and various other features that the kids love."
• "It is a fully immersive jungle adventure for your children."
• "Our girls had a great time playing in the enormous play structure."

Cons:

• "This is an ok soft play for smaller children - age 3-5 is ideal. It doesn't have enough interest to keep older children occupied unless they are with friends."
• "This is a massive let down and the company should absolutely limit numbers, particularly when they accept birthday parties and additional walk ins."
• "Unsafe place. Small babies and big kids are mixed. Staff are useless does not supervise kids."
• "Unfortunately the safety of children is compromised because the number of people accepted at any given hour exceeds the amount of space available."
• "Specifically, they allow the 3 years old children to jump in the trampoline with really older children with absolutely no personnel supervising."
• "The toddler section is a little small."
• "The Safety of children is comprimised at such occasions."

Staff and Service

Pros:

• "Crew is nice, friendly, and pleasant."
• "Staff are attentive and helpful."
• "Staff serving the food were really kind to kids and made sure everyone was eating."
• "The staff were amazing on the day. The room was clean, the staff kept an eye on the children, there were enough staff to serve drinks and then the room upstairs was all clean and ready!"
• "Staff here are so friendly and helpful."
• "The staff is lovely and always ready to help."
• "Staff were really friendly and interact with the children which is great to see."

Cons:

• "I’m so upset with the quality of service provided here’re the staff were not only rude and grumpy it’s clear they didn’t like the job."
• "Staff very rude not helpful."
• "The owner called us and Threatened because we did a charge back from the bank and started being so rude over the phone."
• "Staff on till very rude after asking whether I could pay by card - straight refusals without looking at me."
• "They are so eager to take your money but so rude and nasty when it comes to cancel or reschedule because someone is not feeling well."
• "I must say I have never ever come across someone who is so unprofessional and rude and not willing to help at all."
• "Staff there needs some refreshing! all with grumpy faces and a pregnant lady very grumpy."

Cleanliness and Maintenance

Pros:

• "The place was clean and very hygiene friendly, making sure anyone entering the soft play is wearing socks, and hoovering between sessions for any crumbs on the floor."
• "Great place for under 5’s! Very safe and clean."
• "Visited today with my grandchildren and have to say the staff are doing a fantastic job of keeping the whole place extremely clean / safe with deep cleaning."
• "We visited Jungle monkeyz soft play during school half term, the place was spotless clean, all staff were wearing masks and gloves."
• "Staff always keeping the place clean, which it is very clean, considering it's a kids playing spot."
• "The staff keep it clean and and friendly."
• "Safe, clean and tidy."

Cons:

• "Too small! It is really not safe with toilet located upstairs and the only way to get there is to climb what feels like 1000 steps."
• "My 3 year old daughter fractured her femur when she was stepped on and knocked over by another much older child on the trampoline."
• "The baby area was totally unsuitable for a 9 week old having nothing sensory or visually stimulating."
• "Barely any room to stand when we last went."
• "Not allowed prams in which is very annoying especially with young babies and toddlers had to leave mine in the corridor."