Droylsden Glass Limited Reviews Summary

Workmanship and Product Quality

Pros:

• "Every project is completed with great attention to detail, excellent communication, professional fitting and a quality product."
• "The quality of the windows is very high and workmanship top-notch."
• "Excellent windows fitted by two Great guys Leon & Bob. Brilliant from Start to finish. Excellent workmanship & attention to detail."
• "The quality of the workmanship is very impressive."
• "Their work is finished to a very high standard."
• "The team of fitters did a great, clean job and the attention to detail in the finish of the fitting was excellent."
• "The quality of the door is excellent and the workmanship by the fitter Ben is excellent."

Cons:

• "Not very impressed, my daughter has had numerous problems with her conservatory, waiting for rain again to see if the water leaks in."
• "I've had them out 4 time's over problems and the windows still aren't right."
• "Many of the handles dont work properly, the windows when closing have uneven gaps and can even feel wind coming through."
• "Had double glazing done start of December, the quality of the workmanship was really poor, especially round all the windows which I've had to fill in myself."
• "The windows looked a disgrace, the finish was disgusting, no care taken."
• "The finishing of the silicone around the windows and doors looks like a 5 year old kid has done, very untidy and silicone all over the bricks and window frames."
• "The overall fitting of the windows and doors are very poor and look cheap."

Customer Service and Communication

Pros:

• "Once the lockdown was eased they came out within a week and fixed the problems."
• "The efficiency from Daniel in sales has been excellent."
• "Great Sales service! Adam advised on the ranges available and also the differences in cost."
• "Customer Service via Becky was informative and very efficient."
• "I spoke with Karen in customer services who answered the call promptly and with a friendly and welcoming attitude."
• "Great customer service from start to finish."
• "Excellent service from Droylsden Glass. Great customer service."

Cons:

• "Poor communication, multiple mistakes, poor standards of install blighted my experience."
• "We still have a sticky lock and no response from the company as to when it's going to get fixed."
• "The work was booked and cancelled twice, including on the morning it was supposed to be done."
• "French windows fitted. Information Droylsden Glass there was a problem with one of the pains of glass. I was asked to send in a picture, which I did. Someone needs to come out to look, not view a picture. Had an email response to say someone would be in touch. Still waiting. Not great service."
• "Despite several calls and messages I left no one got back to me."
• "Called 3 times to get a quote, it felt unnecessarily difficult."
• "Communication from Droylsden was incredibly poor."

Price and Value

Pros:

• "The installers attention to detail is second to none & the products are better than most of the bigger reputable companies out there & certainly a lot cheaper."
• "Droylsden Glass spent a lot of time working on a design that fit our budget without having to compromise on the things that were important to us."
• "Overall, competitive pricing, no pushy sales tactics, excellent quality products with professional fitting."
• "Their prices are always very competitive and the back up service is second to none."
• "Quote was highly competitive."
• "The price quoted was competitive, the reason we went with them was because they knew their products and went the extra mile With no sales nonsense."
• "Installed beautiful front bay windows and other replacement units at a competitive price."

Cons:

• "Agreed a price for a replacement door. Was then contacted 5 days later asking for an additional 20% of agreed price despite having an official order/agreement in place."
• "I would have scored 5* but the after sales let it down. I was assured I would not have to pay until the job was completed or until I was happy with the work but I had several calls asking for payment while I was still waiting for the spyhole to be fitted."
• "time wasters was told a price for installing french doors then told a completely different price the next day adding things on."
• "Was a bit expensive but they look like they do high quality of work."
• "Droylsden Glass’s quote for windows and patio doors was twice as much as others."
• "Received a quote from Droylesden Glass which I accepted. Signed a contract and paid my deposit. Two weeks later I'm called to be told they can no longer complete the order as they under quoted."
• "The double glazing windows has dirt inside the middle of the glaze and looks awful, this cannot be cleaned."