Sainsbury's Reviews Summary

Customer Service

Pros:

• "Always friendly, helpful staff and a well stocked store."
• "The staff were very friendly and especially a lovely lady called Hina who was so kind & helpful during our shop at Sainsbury’s."
• "Staff usually friendly and helpful and plenty of room to peruse."
• "Staff really do make a place like the supermarket. Very nice welcome and real genuine conversation with the staff at various areas in the supermarket."
• "Most of the staff are pleasant and friendly."
• "The staff are very friendly and helpful, with a special thank you to cafe lady (sorry I forgot your name)."
• "Staff always friendly."

Cons:

• "Pharmacy was terrible, incompetent and disorganised leading to over an hour long wait."
• "No communication either, the three people working there were hiding round the corner to avoid speaking to customers."
• "Rudest staff ever, got a voucher sold by Sainsbury's Westwood cross two days earlier, go to pay for Christmas shopping and vouchers don't work, and they won't help at all till Wednesday, we will never use Sainsbury's again."
• "A bit short staffed. Had a bad customer service experience in there even the manager was like chris grayling."
• "Very rude couldn't care less staff."
• "The security store arrives and starts screaming and threatening my child."
• "The staff never seem happy ... the petrol station is even worse."

Store Layout & Accessibility

Pros:

• "Big Hypermarket, everything you need. Lots and lots of variety. Accessibility is fantastic, this first floor store can be accessed by escalators, elevators or by using the staircase."
• "The store is large and comprehensive and the aisles are well laid out with a very large range of foods and drink as you would expect."
• "Well laid out shop that covers everything for your weekly shop, on site bakery, clothing, fresh veg and frozen food all available."
• "Brilliant light and airy store with wide aisles."
• "Aisles are nice and wide, which makes for an easier shopping experience."
• "Really clean store and a pleasure to walk around."
• "A huge store, so plenty of room for social distancing, and lots of parking including stations to charge electric cars."

Cons:

• "Cafe can be noisy due to bad soundproofing. Store can be very cold in winter."
• "Poorly organised this evening made to queue outside in the under cover car park."
• "Sainsburys but bigger, so farther to walk, and weirdly still the same empty gaps of missing items, usually the bargains, but bigger gaps."
• "You need a street map to get around. Where one department starts and where it ends. I felt it was expensive to buy food there."
• "Redesign has made finding products harder."
• "This shop is disgusting the staff and security make you feel uneasy not to mention the prices are stupid always hated Sainsburys this ones worse of the worse."
• "Bit of advice give this sainsburys a big swerve the security have a tendency to make you feel very very uncomfortable."

Parking & Transportation

Pros:

• "Some undercover car parking which is really useful in the rain and always lots of spaces."
• "Even the car parking is plentiful and easy."
• "This sainsbury branch is excellent! Just the car park, to start with offers more space per car than other local supermarkets."
• "Was even more surprised at the price of diesel 1.19 ltr 11p cheaper than in London."
• "Always a great place to shop with under cover parking for those wet days."
• "They even have free ride on shopping trolleys for disabled customers, amazing!"
• "More than ample parking spaces outside and undercover."

Cons:

• "After shopping we went for a nice lunch at Cafe Rouge and ended up with a £45 parking charge for staying over three hours in Sainsbury's car park."
• "Parked in the car park to shop for one hour and received a £70 parking charge."
• "Be careful if u are an electric vehicle owner... I charged and then received a fine in post 10 days later."
• "BEWARE OF SUNDAY PARKING WHEN STORE CLOSED 20 MINUTES ONLY OR YOU WILL FACE A FINE."
• "Travelator has been out of action for an age."

Product Quality & Selection

Pros:

• "Large Sainsbury's store with good range of home products, TU clothing as well as groceries, has a world food area too."
• "In the clothing department, you can find products at affordable prices."
• "There is a very well stocked cold meat and fish counter and another for hot foods and bread."
• "They sell a lot vegi meals and its a good supermarket."
• "Food always fresh and a great variety."
• "Sainsbury's is a great shop big variety mostly good prices."
• "I absolutely love the quality of products.. Meat, seafood, bakery, fruit and vegetables are always great."

Cons:

• "Bought a turkey crown for Xmas opened it on 27th and it was green and stunk the whole house out. Won't shop here again."
• "The prices are above average, although the quality of the food products has decreased compared to the competition."
• "Awful fruit and vegetables, they were non edible after purchasing 3 days later."
• "Hardly any meat on the shelves no matter what time of day no lettuce!!!"
• "Almost all vegetables and leafy greens delivered through online shopping local to this store have a shelf life of just one or two days after delivery."
• "Pathetic and misleading price rises and falls... the quality of their electronic goods leaves a lot to be desired."
• "Large overpriced supermarket offering average food stuffs and household items."

Cafe & Restaurant

Pros:

• "Great cafe with friendly staff and the bakery is amazing. Lovely cakes and bread."
• "Cafe is big and food generally good and well presented."
• "There is a large cafe serving hot meals."
• "Great selection of choice, not expensive compared to others, lovely food and drink, especially the special hot chocolate in cafe."

Cons:

• "Only used the cafe, big breakfast poor value for your money... won't visit again for breakfast."
• "Just been to the sainsbury cafe, ordered a breakfast, as I was paying I was told that there was a 20 minute wait, which I thought was a bit excessive as it wasn't particularly busy but OK I would wait. 40 minutes later still no breakfast."
• "Cafe was the worst meals have ever had, ham egg and chips the eggs were old and cold, same with the breakfast we had, also only one pot of salt for the whole cafe, can nobody cook these days! What a waste of money for 3 meals."
• "If you intend to have a meal in the restaurant at Sainsbury's Westwood Cross then I recommend you take a packed lunch with you, because you're going to wait forever."
• "Prewarned half an hour, finally waited 50 plus minutes for full English and a lasagne. Restaurant was no where near capacity so can only imagine not enough kitchen staff on a Saturday."
• "The store is brilliant, the cafe though is not great, waited 50 minutes for a breakfast."
• "Went for breakfast waited over an hour many people had to get a refund because they couldn't wait ours came Luke warm the cafe was only a third full pretty poor service and no apologies won't bother in future."

Additional Services

Pros:

• "There is a Timpsons key cutting & shoe bar, dry cleaners, dentist, young person's learning hub plus a cafe for a cuppa."
• "A vast area with toilets, baby changing facilities an Argos, optician, bank. pharmacy, selling clothing, housewares, lottery, cafe, and food."
• "Free WiFi, free ATM Withdrawals."
• "There are lifts to the shopping areas and escalators."