Address: 10-14 Cressingham Rd, Reading, RG2 7JE, United Kingdom
Phone: +441189861212
Rating: 4.7
based on 171 reviews.
Customer Service
Pros:
"The customer service was exceptional from start to finish."
"Staff were friendly, helpful and very knowledgeable in helping us pick the bed that was right for us."
"The staff is very helpful and they will find you the best mattress that suits your preferences; not the most expensive one."
"Personal service from a local company who care about their customers and the whole experience-invaluable!"
"Very professional, friendly and helpful staff with a wide knowledge base able to provide advice about all aspects of buying a bed, divan and bedding."
"Customer service that sets new standards."
"The staff knowledge was extremely helpful and guided us to exactly what we really needed."
Cons:
"Con men with poor service. Phoned the day before to arrange 1st delivery of the morning as I'm literally around the corner from them. Was advised to be at property by 8am. 2hrs later still waiting!!!!"
"The guy in the shop that served us was I can only say felt quite paransing and looked down when asked questions."
"Appalling experience attempting to order a mattress online. Approximate delivery was 8-10 weeks after order in August. 10 weeks came and went, every week was another excuse.... more news next week etc etc."
"However, they arrived with added extras - bed bugs!"
"What a fiasco. Ordered a Hypnos headboard, received a stained, marked used looking headboard."
"Plus they charged me £25 to take the mattress from the curb to the bedroom. That used to be called customer service!!!"
"In summary I would never use this company again and would strongly advise others not to either - it really was a massive waste of time and energy."
Delivery Service
Pros:
"The delivery men arrived were on time, took off their shoes on coming into the house and worked quickly and efficiently."
"Delivery was made within 10 days by a couple of polite guys in the Reading Bedding van."
"Their guys delivered at the time promised, assembled the bed and removed all rubbish in a professional and cheerful manner."
"The delivery guys were on time, gentle and cautious while carrying such a heavy mattress to the second floor and placing it in our bed carefully."
"Delivery was prompt and the delivery men were very well mannered and helpful."
"The delivery guys were really friendly and so helpful and brought up our mattress for us without any issues."
"The two delivery guys were friendly and professional."
Cons:
"Placed order on their website for an Ottoman Bed which was shown as in stock and ready to deliver in 2-5 days. Then got a call 3 days later that the bed is out of stock for next 4 weeks."
"They agreed a second delivery 5 days later but turned up 4 hours later than agreed and resulted in another lost day of work for me."
"Terrible service. Ordered mattress with a 4-6 week estimated delivery which finally turned up 10 weeks later."
"Delivery team failed to deliver on agreed date and did not inform me meaning I wasted a days annual leave."
"Despite my grandad ringing and telling them that we were unavailable for delivery the Friday am, the delivery man still rang to say would deliver about 10am."
"Their delivery team is terrible so would suggest you buy elsewhere."
"Never again would I buy from these people."
Product Quality
Pros:
"The beds ... so comfortable :) Thank you"
"Our new Hypnos bed arrived today, exactly when we were told it would, and at the hour they said it would."
"We love our new Hypnos bed."
"Could not find fault and my daughter is thrilled with her bed."
"Purchased two ottoman beds with floor standing headboards, absolutely delighted with the quality."
"Both beds were of excellent quality, competitively priced, the mattresses very comfortable and the mattress protectors also of excellent quality."
"The mattress he recommended is the most comfortable I have slept on in years."
Cons:
"Three months holding my money and fobbing me off with the first item cleaned."
"I should’ve given up earlier as have wasted months and still no bed, with not even an alternative offered."
"Used to be a really good place to buy a bed or mattress but now only has a few styles of bed to look at and the salesperson seemed very negative."
"However, they arrived with added extras - bed bugs!"
"What a fiasco. Ordered a Hypnos headboard, received a stained, marked used looking headboard."
"In summary I would never use this company again and would strongly advise others not to either - it really was a massive waste of time and energy."
"Appalling experience attempting to order a mattress online. Approximate delivery was 8-10 weeks after order in August. 10 weeks came and went, every week was another excuse.... more news next week etc etc."
Value for Money
Pros:
"Reading Bedding gave us a fantastic price and service."
"Local business with friendly and knowledgeable staff, offering a wide range of beds and mattresses to suit every budget."
"The price we paid for our mattress and base? Extremely competitive - we were thrilled."
"Being a local independent we thought they might be more expensive than the retail chain stores. What a surprise we had on the price they were cheaper."
"Bought a super king Tempur Sensation mattress and an ottoman base. Much better prices than anyone else in the area."
"You had by far the best deal and to get 2 Tempur pillows was a bonus."
"It's great to be able to support a local business without compromising on quality and price."
Cons:
"Prices in store seem much higher than buying the same bed online from the same company."
"Plus they charged me £25 to take the mattress from the curb to the bedroom. That used to be called customer service!!!"
"In summary I would never use this company again and would strongly advise others not to either - it really was a massive waste of time and energy."
"Appalling experience attempting to order a mattress online. Approximate delivery was 8-10 weeks after order in August. 10 weeks came and went, every week was another excuse.... more news next week etc etc."
"What a fiasco. Ordered a Hypnos headboard, received a stained, marked used looking headboard."
"However, they arrived with added extras - bed bugs!"
"I should’ve given up earlier as have wasted months and still no bed, with not even an alternative offered."