Whole Foods Market Reviews Summary

Product Selection

Pros:

• "The counter is full of wonderful and healthy stuff."
• "They offer a large selection of food which are cater to upscale, health-conscious customers."
• "Great selection of products, super clean store and easy to find everything."
• "Whole Foods has a nice selection of products to choose from including lots of fresh produce."
• "Large selection of bread, fruit, cheese, wine and other produce."
• "Whole Foods had quite the assortment of cheese, dairy products, and snacks."
• "They have stuff you cannot find elsewhere, such as organic drinking young coconut and some exotic fruits, certain brands of soya products."

Cons:

• "A good selection of products, although not a large store so it lacks a full range."
• "Often lacks popular crisp and snack brands as not restocked frequently enough."
• "The food section also seemed much thinner than usual with a lot of gaps."
• "Generally I like whole foods but at 3pm on a Sunday there was quite a lot of stuff unavailable."
• "Needed a product I've seen elsewhere in whole foods but they don't stock the same stuff in each store."
• "Went past on the way home and tried to buy some nice sourdough and beef short-ribs. They don’t have either."
• "The actual grocery options are limited because of the focus on packaged snacks and ready to eat food options."

Pricing

Pros:

• "Some price promotions were nice too - great savings."
• "The deli section is surprisingly cheap relative to other stores offering similar foods."
• "A few caveats. It ain't cheap though good value can be found."
• "And fair prices."
• "Staff are polite and helpful, prices are typically Whole Foods - high, but not unreasonable."
• "The meat and fish counter is also superb- fat better than any supermarket counter, and actually well priced."
• "Expensive for some things but surprisingly cheap if you shop offers."

Cons:

• "I always thought this place was too expensive for what it is."
• "Also overpriced."
• "Nice foods, beautifully presented, but rather expensive."
• "Whole foods will always be expensive coz of the quality of their food and the area itself is expensive."
• "I think cooked food is tasteless & quite expensive if you know how much each ingredient cost!"
• "Can’t deny it’s not cheap, however I feel that that quality of the fresh produce is unbeatable."
• "Expensive! I was charged £10.73 for a half filled take away box of hot food."

Customer Service

Pros:

• "Staffs were all very friendly and helpful except this guy at the meal deal counter today who completely put me off."
• "The personnel here is great!"
• "The customer service is amazing whether it was asking for assistance for a location of a product or enquiring about the product."
• "Very friendly and helpful staff."
• "Staff are generally quite helpful."
• "Very friendly and helpful staff too!"
• "The staff are very knowledgeable and friendly."

Cons:

• "And aggression began, the saleswoman very rudely and loudly began to shout at us, and said that she would not serve us."
• "She was rude and irritated and did put the rice on top which made the box look less appetizing."
• "The service was also sub-par in relation to the standards you expect from somewhere like Whole Foods."
• "Asked x3 staff for help, they were rude surly and unhelpful."
• "I kindly asked for a slice of pizza at the pizza station and the worker behind the pizza counter was so rude and give some attitude too."
• "Good shop with a large variety of foods and drinks but the person working at the cash register was rather rude and hostile."
• "Incredibly rude, unhelpful and racist staff."

Store Atmosphere

Pros:

• "Such a great vibe and lovely atmosphere."
• "Nice, cool atmosphere. I love it!"
• "The vibe is relaxed."
• "Great central location and less than a minute from the tube station so long as you get out of the right exit."
• "This is a very modern shop and a nice addition to the Piccadilly circus scene."
• "Great location and they have a pretty great selection."
• "It's quite common to have music performances right in front and watch the world go by."

Cons:

• "The toilets are a fright and should be maintained periodically."
• "It was very busy obviously a very popular place to shop."
• "Avoid the rush hour as the line for the ladies toilet was ridiculously long."
• "Can get quite busy, but they have seating upstairs and outside to munch on your food."
• "It can get very busy, so be prepared to fight your way around the store."
• "Layout is a little weird with quite a windy, and confusing path to the checkout."
• "Such bonanza comes at the cost of a busy crowd inside. Toilets often with queues."