Whole Foods Market Reviews Summary

Product Selection

Pros:

• "The store has huge selection of organic food and beverages as well as organic ethically produced cosmetics."
• "Great fresh fish and butchers counter with a great selection of fresh produce and quite well priced for the quality."
• "Fab local food store in Kensington, with a great range of organic foods."
• "The best supermarket for organic, fresh, delicious produce and special products."
• "Such an amazing range of fresh produce, hot & cold food to go, freshly ground coffee, really anything you can think of."
• "Great selection of international products, with kosher salt."
• "They have a very diverse range of high quality and hard to find products."

Cons:

• "Lately it seems very understocked with huge gaps on the shelves."
• "Again barely any choices."
• "It's not always easy to find what you went in for."
• "The supermarket is a shadow of what it used to be."
• "The availability of ready food is no longer worth bothering with."
• "The bread selection is poor and there's less choice overall."
• "Selection of salad and hot food bar is half the size of what it used to be."

Price and Value

Pros:

• "It's affordable - Neither Cheap nor Expensive."
• "Great selection at realistic prices."
• "Prices are okay-ish given the location."
• "Prices are a bit above your average supermarket but not prohibitive, and there are usually some bargains."
• "They have a good variety of products, and their prices are decent."
• "Surprisingly the food court is good value for money with excellent bathroom facilities."
• "Their food hall is really good. Freshly cooked food and very reasonable."

Cons:

• "It's extremely expensive, watch out for the by the 100g prices on the labels, or you will accidentally end up with a much bigger bill than expected!"
• "Very expensive for what you get and little variety."
• "The prices are insane, everything you can get from competitors here costs at least 30% more!"
• "Such an overrated place, overpriced products."
• "Pricey and not always great quality."
• "Prices can be high, but the target market is those who are willing to pay a premium for organic, ethically sourced high quality food."
• "But everything is sooooooo overpriced that it will never turn me into a regular customer."

Customer Service

Pros:

• "The staff (aside from the security) are generally friendly and helpful."
• "The staff's friendly assistance added to the overall positive vibe."
• "Staff are always welcoming and friendly."
• "Customer Service is flawless, everyone there to help."
• "The staff is very knowledgeable and friendly."
• "Staff is helpful and very friendly."
• "The members of staff are also very friendly and willing to assist."

Cons:

• "This was a highly uncomfortable intrusion, and the staff's behavior was rude."
• "Outrageous customer service in the beauty department."
• "Also be aware of their hygiene as I have found hair in their store bought cake !!!!!!"
• "The apology was hastily given lacking sincerity!"
• "Very over zealous and bordering on predatory behaviour undercover security guards."
• "Then at the checkouts I was served by two ladies, one of the which was unprofessional, rude and very slow."
• "I am now completely and utterly fed up with the lack of manners and thus respect and politeness a number of your staff quite willingly exhibit when serving at the checkout tills."

Facilities and Cleanliness

Pros:

• "There is a lift to the other floors."
• "A dining area is located just after the tills where you can eat whatever you've just purchased. Nice relaxing environment."
• "The dine in space is clean and enough."
• "The display of the place is amazing. It looks great and very clean."
• "The atmosphere was inviting, and the layout made navigation seamless."
• "The layout is second to none with everything presented beautifully, which allowed shoppers to view the freshness of the produce."
• "The shop is beautifully arranged, the environment is relaxed and I could spend an entire day there."

Cons:

• "Stairs to restaurant were closed off at 3pm on a Saturday, with no signs or notices."
• "All the tables to sit were filthy!"
• "The only drawbacks is the cleanness of the dining area. I believe the staff is not enough."
• "Please maintain the cleanliness of the toilets."
• "Toilets often dirty."
• "The eat-in section is also pretty good, although always hugely crowded when I've been."
• "They charge 10p for paper bags but they still love to wrap the bread and other products in lots of plastic."