Spec Savvy Opticians Reviews Summary

Customer Service

Pros:

• "Absolutely fantastic experience at Spec Savvy! Couldn’t believe that they have got 450 reviews with all 5 stars at the beginning, however from the moment I walked in, the staff provided exceptional customer service."
• "Wonderful experience at Spec Savvy. From making the call (lovely helpful and friendly gentleman) and then attending for my appointment."
• "This is such a great shopping experience. The staff are really knowledgeable as being happy to go the extra mile, I can’t fault them at all."
• "A great combination of professionalism, friendliness, and a commitment to excellent patient care."
• "I always have a fantastic experience at this optician's! The owner is lovely, providing excellent customer service."

Cons:

• No negative reviews regarding customer service were mentioned.

Product Quality

Pros:

• "They were patient, knowledgeable, and helped me find the perfect frames and lenses."
• "I've purchased 2 pairs of glasses, plus new lenses for my existing pair. I will not go anywhere else and would recommend them to anyone."
• "By far the best opticians we have used! Our children aren't the easiest patients but are made to feel welcome and comfortable."
• "Spec Savvy Opticians are superb. I went into the Chatham store on the off chance with my daughter. We were pleasantly greeted and with great rapport, we decided to purchase a pair of spectacles."

Cons:

• "Had my eyes tested and new glasses recently. Had a few issues with the actual frames, mostly to do with my sensitive skin and this causing a reaction that just couldn’t be resolved."

Value for Money

Pros:

• "Huge selection of frames and incredibly low prices. A highly recommend family business."
• "Excellent friendly professional service. Great frames, carefully fitted. Clean well-appointed shop in a very handy location. I've recommended it to all my friends not least due to low prices."
• "Very friendly but also professional service. Made buying my glasses an absolute pleasure. Very competitive prices but without the headache of uploading your prescription and trying to take your own measurements with an online opticians."

Cons:

• No negative reviews regarding value for money were mentioned.

After-Sales Service

Pros:

• "Had my eyes tested and new glasses recently. Had a few issues with the actual frames... So today I got a whole new pair of glasses at no extra charge….now that is exceptional customer service!!"
• "I always have a fantastic experience at this optician's! The owner is lovely, providing excellent customer service. The staff is friendly, and the service is always quick at a good price point."
• "I have been a regular customer at Spec Savvy since shortly after they came to Dockside. They are all brilliant. All the staff are really friendly, helpful and professional."

Cons:

• No negative reviews regarding after-sales service were mentioned.