Ellie Sanderson Luxury Bridal Studio Reviews Summary

Customer Service

Pros:

• "The girls were helpful, knowledgeable and not at all pushy."
• "Sarah was so lovely! She started off by sitting me down with my entourage and asked how dress hunting was going so far."
• "Laura did such a great job on all occasions - friendly, helpful, personable & just generally a joy to be around!"
• "Ash at the Beaconsfield store was incredible. She made the whole experience stress free and I loved every second of my two appointments."
• "Elena was extremely helpful and knew exactly the style of dresses I would like to try on."
• "Sarah’s selling skills made me feel comfortable and at ease from the outset."
• "Clare was so amazing at making me and my family feel welcome and comfortable."

Cons:

• "A very uncomfortable environment to be in with no air con and very hot shop, uncomfortable trying on any dresses."
• "Do not visit this shop if you are not a size 8!!!... The appointment was incredibly uncomfortable and the shop only had gowns in very small sizing."
• "There were some odd comments that were made and a bit of a passive aggressive tone from one of the stylists."
• "Very unpleasant experience that I really wouldn’t recommend paying £25 for, you would be better looking online."
• "This store drained all enthusiasm and made dress shopping a problem and hassle.. to be avoided!"
• "There was pressure sales tactics, putting me in dresses that were nothing like what I had shown the sales lady at the beginning of the appointment."
• "Shocking service and old worn sample dresses."

Dress Selection & Fitting

Pros:

• "Such a huge variety of dresses."
• "I was able to try on all sorts of styles."
• "Their selection of designers, dresses and accessories are brilliant and we were encouraged to try anything and everything we wanted to."
• "The selection of dresses in the Beaconsfield store was amazing - there is something for everyone!"
• "The girls completely understood what I was looking for and found me my dream Suzanne Neville dress instantly."
• "Every dress is handpicked with love and the dresses are truly amazing. The quality isn’t like anywhere else I visited."
• "I tried on many dresses, styles and fit before I found THE DRESS."

Cons:

• "I was told that I wouldn’t be able to buy a dress without having an excessive amount of alterations which would cost an extra grand due to my curves!"
• "The sales consultant then tried to get me to customise a dress that was nothing like what I was looked for, at an extra cost."
• "Dresses were not really for me either but that shouldn't have stopped it being a fun and relaxing experience."

Overall Experience

Pros:

• "It was the most magical day and I won’t be forgetting that experience, ever."
• "Thank you so much to the team at both the Woodstock and Beaconsfield studios for the best wedding dress shopping experience!"
• "The most lovely experience here at Ellie Sanderson choosing my dress."
• "They absolutely make you feel like you're the only bride in the world, and centre the appointment completely around you."
• "The whole atmosphere is something from a fairytale and having your dress taken care of by Ellie Sanderson will be one of your fondest wedding planning memories!"
• "The whole experience was perfect."
• "I cannot recommend both the Woodstock and the Beaconsfield studios enough - every future bride should visit!"

Cons:

• "It’s appalling that an experience that should be so exciting and uplifting can be reduced to something completely anxiety inducing like you have scarred me."
• "Three days after leaving the shop unhappy and after a terrible experience plain to see on my face while in the shop, I received a call from the store trying to get me back in for another appointment to buy a dress."