Zipandas Hair Studio Reviews Summary

Consultation and Booking Process

Pros:

• "After consultation, we arranged an appointment and surprisingly I didn't have to wait for god knows how long, only my due date was in 2 days."
• "My stylist came to me very quickly and conducted a thorough interview with me again to make sure what she expected."
• "Really lovely ladies here and attention to detail to ensure you are happy. Really take their time in consultations and appointments to explain and answer questions."

Cons:

• "All hairdressers were busy so I had an appointment for a consultation the next day."
• "I got mixed up with the dates and wasn’t supposed to turn up today. Yet when I got to the salon they were still able to accommodate my appointment, which I am very grateful for."

Stylist Interaction and Service Quality

Pros:

• "Demi gave me a wonderful cut and blow dry today. She listened carefully to what I wanted from the appointment and checked again at the end to ensure I was satisfied."
• "One visit to Kerry and I was converted to want to come consistently and regularly."
• "I had my hair colour and haircut done with Demi. I had really bad colour and I thought it would take me few times to get the colour I want. Demi did incredible job. Just how I wanted."
• "I took my 15 year old daughter. She loved her new hair cut and style. The service was amazing, so I booked myself in too."
• "Excellent hair cut by Demi. I got mine ages ago so new how good Demi is. This time took my daughter and its an amazing haircut."
• "I had great experience with my appointment today, Kerry was very professional and very patient."

Cons:

• "My hair colour has been ruined by this salon, I will now need to spend a lot of time and money to fix it."
• "Went for my cut and finish. Dawn “the director” cut my hair so badly that I had to go back to fix it, now my hair is uneven."

Ambience and Comfort

Pros:

• "Lovely salon and massage chairs very relaxing. No shortage of free tea/coffee."
• "Lovely ladies, great salon, delicious coffees and amazing massage chairs."
• "The salon is decorated nicely and offer a range of drinks."
• "The place has nice interior, is very clean and offers complimentary drinks which was so lovely."
• "The salon is beautiful and clean throughout, and all the staff are so welcoming."

Cons:

• "However I’m giving it a 3 star as an overall experience because it was 3 degrees that morning and their heating was off or not working! Not a nice experience sitting with a wet hair in a cold salon."

Customer Satisfaction and Recommendations

Pros:

• "I'm a regular customer and should have given Zipandas a well deserved, excellent review before now. The staff are professional, friendly and attentive."
• "My sister and I visited Zipandas last week. My sister was attended by Dawn and I was attended by Kerry. Both Dawn and Kerry were lovely, we were very pleased with our haircuts."
• "I have been visiting Zipandas for several years now and have always been happy with the results."
• "I’ve been going to Zipandas for about a year now, and every time I’m always welcomed by all staff and offered a drink."

Cons:

• "Been going to this salon for 20 years (several changes of company name) Zipandas has Good customer service, free Wi-Fi, various complementary hot/cold drinks given.. only gave 4 stars as the loyalty points card and deals are not as good as with previous owners"
• "I purchased a luxury hair cutting voucher from Groupon. When i called the parlour, the lady over the phone was more than happy to offer me a booking for the next day, but as soon as i told her i have a Groupon Voucher, she passed over the phone to her owner. The owner refused to take Groupon voucher."