Marshall Maidstone Audi Reviews Summary

Customer Service

Pros:

• "They were responsive, reliable and most of all realistic with my Q7 purchase."
• "The buying process was actually really enjoyable, as it should be."
• "Julian Sweeney... was extremely attentive and had a great personality about him."
• "Excellent customer service is the reason why I am a returning customer."
• "Great experience with Audi Sam A (the gentleman) he was amazing if we could we will give him a ten stars."
• "I would like to thank the team at Audi Maidstone for their excellent service."
• "Staff were very helpful and caring whilst waiting for this work to be done."

Cons:

• "Had an issue with re-setting up my Audi connect, so went to the Maidstone dealership, a few staff wasn't sure how to sort the issue."
• "Poor customer service. I just phoned for the first time to ask a simple question, waited on the phone for 9minute's 51 to actually speak to someone and then transferred twice and put on hold twice."
• "No customer service, sales guys that promise one thing and deliver another and then lie."
• "I have to say, I don't expect Audi dearer in Maidstone (ME14 3AA) would present such poor service to Audi user."
• "I would definitely not recommend this branch for a service."
• "The man who dealt with me was offhand and rude."
• "You'll NEVER get a call back. You're better off taking your custom elsewhere."

Sales Experience

Pros:

• "Very plush sales area."
• "I had the pleasure of dealing with Alex King at Marshall Maidstone from whom I purchased a used Audi A3."
• "The finishing touches with customer service were spot on, especially the car cleaning kit."
• "Easy negotiation over price, Brian sent some detailed videos of the car to me by WhatsApp."
• "Being a female in a main dealer I was made to feel comfortable, was respected, everything explained."
• "Helping me find the perfect car for myself."
• "Sam was the gentleman dealing with my purchase. He was very professional, polite and nothing was too much trouble."

Cons:

• "Tried to pay over phone so partner could collect was told Marshall policy was to not do that."
• "So many little things just built up over the last couple of years and I dont feel like a valued customer."
• "A lack of communication, when the salesman says he will phone back and he doesn't."
• "They offer very little service for the disabled and working."
• "This is the most expensive Audi dealership to service your car and they were talking to me in a condescending manner as if I couldn't afford service even after I agreed to proceed with service."
• "Sales team oftenly lie regarding the current condition of the vehicle or past history of the vehicle to customers to achieve sales target."
• "Three weeks after service discovered a major and potentially dangerous error by the service team."

Facilities & Amenities

Pros:

• "With flexible working these days, it’s easy to use to lounge upstairs whilst waiting and get some work done at the same time."
• "The customer lounge is comfortable, clean & quiet with a wide choice of teas so I could easily study whilst I waited."
• "Waited for my car while it was done in a very comfortable and quiet lounge area with tea and coffee on tap."
• "Hot and cold drinks were freely available in comfortable surroundings."
• "What a lovely building, and coffee area, and helpful receptionist."
• "Nice people and nice cars, very nice inside showroom."
• "Fantastic place to visit! Customer Service is Brilliant."

Cons:

• "They offer very little service for the disabled and working. No diagnostic testing at weekends?!?! AND no courtesy cars!?!?!"
• "Be wary where this place is as its literally just off a roundabout off of a motorway and I nearly missed it!"
• "A male member of staff walked past me and my husband and went to another couple and asked if they needed help!! Very rude won't be buying through them."
• "It's a shame because a lot of investment has gone into the swanky showroom but sadly the aftercare service is just not there."
• "Though this is the nearest Audi dealer to where I live, I just decided to go to another dealer who can help. This a a pathetic service by this dealership."
• "Very long lead in time for service/appointment."
• "Had difficulty parking in the morning, phone call would have been nice to say car is ready."