Finchley Road Audi Reviews Summary

Customer Service

Pros:

• "Yasmin was so polite and professional, and made the experience very informative, relaxing and reassuring honestly what a lovely woman."
• "Fantastic experience! My service advisor Georgia Collins was brilliant."
• "Our Salesman Octavian, was brilliant. He was very knowledgeable, honest and spent the necessary time for everything to go smooth."
• "I was also impressed by the use of video showing my car and explaining the checks done that was sent to to my email during the day of the service."
• "Rosue DaSilva has been absolutely outstanding in the service he provided."
• "Experience wise the best I've ever had and I can not thank these guys enough at Audi Finchley for going the extra mile and keeping me posted."
• "I want to express my gratitude to Misbah for taking such good care of my family and I during each Audi visit and phone conversation."

Cons:

• "Up till now I have not received anything or heard back from anyone."
• "When I tried to highlight my issues with the manager (Raus) he became very rude and confrontational."
• "While chasing the branch on the phone was getting the same answer- somebody from our team will give you a call back. They never called."
• "I had a terrible experience here."
• "Awful customer service. Was made to wait an hour for an appointment booked in with Ross."
• "Guy was very unhelpful, patronising and felt I was being shrugged off."
• "Terrible customer service no communication between customer and business nor business to business they Messed up on my bookings."

Service Quality

Pros:

• "Recently had a good experience with Finchley Road Audi. Courteous, friendly and prompt this time."
• "For vehicle servicing the staff are exceptionally sensitive to a customer’s specific requirements during vehicle drop off and collection."
• "After my car broke down at the wrong time of the year I must give a special mention to Emma from the service department. She got my car booked in on the same day for an inspection."
• "Thank you for making my experience at Audi more pleasurable."
• "spoke to clive in parts who was brilliant. He gave me a good discount and good advice on the waterpump and thermostat for my a5."
• "Really great service experience on my Allroad. Easy to schedule, everyone super nice in the dealership."
• "The Part's team, leaded by Mr. Clive, had been incredibly friendly and helpful."

Cons:

• "The glow plug was flash whilst on the motorway with family and kids!"
• "Waited 30 minutes to receive invoice and a further 10 minutes to get the car."
• "After posting a 5 star review for my service, I found some issues with my car related to what had been addressed in the service."
• "No one picked up the phone all afternoon... No one called back so I just showed up."
• "The team told me the service was completed but when I came to collect the car there was an error message on the dash about low pressure."
• "A disaster, beware especially if you have an expensive Audi... Car scratched by valet as it was taken for a wash after service."
• "I have purchased an Audi Q8, promised after purchase they it will be sent to the workshop for minor work on the body but appointment never materialized."

Staff Attitude

Pros:

• "Thank you so much for your welcoming assistance. I really appreciate it."
• "I very much appreciate your efforts and I look forward to dealing with you further in the future."
• "They did a great job with my car and I could not ask for anything better."
• "I want to express my gratitude to Misbah for taking such good care of my family and I during each Audi visit and phone conversation."
• "The staff was really friendly and welcoming. Please keep up the excellent customer service."
• "Everyone pleasant and helpful."
• "I'm currently in the Audi dealership. I'm so impressed with how helpful the guys working here are."

Cons:

• "I was served by Paul Jackson. I highly recommend for nobody to use Audi Finchley Road as their service is unprofessional and they will not respect your vehicle from my experiences."
• "Very disappointed by service. I have been going to them for the last 4-5 years but unlikely to continue."
• "The most shocking after sale service ever. I am surprised they are allowed to keep representing the Audi company."
• "Audi cars are amazing, but the service here is the complete opposite."
• "I felt like they don t want to deal with an 'old' car. They have no interest to deal with all kind of people and I felt like everyone looked at me because I have an old car trying to fix it."
• "I personally believe he had his mind made up about us judging by our appearance beforehand."
• "The person working in the service department who served me was not bothered."