Address: 475 Ipswich Rd, Colchester, CO4 0HQ, United Kingdom
Phone: +441206931588
Rating: 4.7
based on 144 reviews.
Customer Service
Pros:
"The service dept at Audi Colchester are excellent & always look after us impeccably."
"Steve from the service department is brilliant! He couldn’t do enough to help me out."
"The level of care the service team offered was outstanding! Very impressed!"
"Excellent service from a very attentive staff."
"The organisation soon arrival was spot on and the professionalism in both the mechanical aspect and the customer service."
"Chloe kept me updated as to progress of car service."
"Thomas Service Advisor was amazing."
Cons:
"COMPLETE TIME WASTERS."
"I wanted to book a service for my Audi here, but they didn't even bother answering their phone."
"Procedurally and processing of service and MOT as expected however not returning phone calls repeatedly."
"Unfortunately, since covid, they no longer are able to provide this service, which is a shame as I now have to have waiting appointments."
"Part of the bill couldn't be properly explained."
"I felt like they couldn't wait for me to leave."
"First of all they are not friendly, only thing they want is your money."
Quality of Work
Pros:
"Car went in for mot & the garage completed a couple of repairs & service as well so great to get all done in one visit."
"Took my Audi A3 in as 3rd party garage couldn’t fix my heating fault. Audi got the parts in next day and fixed it straight away no problems."
"Very honest reporting of issues/solutions, so I only paid for what was really needed."
"The free wash and vacuum left the car looking pristine."
"Had a small problem with my car, which was fixed quickly."
"The team worked fast to replace a faulty tyre for me at short notice."
"The technician even films the inspection and then e-mails it to you with his or her verbal report."
Cons:
"Insulting my intelligence - I am a fully qualified engineer in different fields of engineer."
"The door dent was properly done so no issues there but they had also forgotten to do the front bumper repair and also forgotten to do supply the missing mat."
"ANNOYED AND FRUSTRATED - THEY WASTED A DAY OF MY LIFE AND MY EXPENSES TO TRAVEL ACROSS THE COUNTRY TO VIEW A CAR WHICH DIDN’T EVEN DRIVE IN A STRAIGHT LINE."
"I immediately went to look and could see that they had done a shoddy smart repair on the rear bumper way below any garage standards let alone Audi approved."
"Once completed they returned the car to me but when the driver arrived I was horrified by the rubbish job they had done on the front bumper and so refused delivery."
"Managed to badly scratch the plastic door threshold which then needed cosmetic repair."
"The vehicle was returned without being sanitised, there were sharp tools left on the back seat."
Customer Experience
Pros:
"The staff at Colchester Audi have been fantastic from the first time we become customers but now we feel more than that."
"I felt very safe leaving my car with this Colchester Audi dealer, very friendly staff."
"Very polite and friendly sales personnel."
"If you're looking for an Audi this is certainly the place to go, we highly recommend them."
"Really very impressed with the cars, the service, the staff."
"Everybody seems very friendly here."
"On every visit, I always receive a warm and friendly welcome from the receptionist and service advisors."
Cons:
"Owned Audis since 1998, and unfortunately, this is the worst experience I’ve had using one of their showrooms."
"I can not wait for the day my contract ends, you should be ashamed of yourselves for treating someone so naïve this way."
"Tried and came close to a deal, but it was a little one sided."
"Terrible service to be avoided if possible."
"I want to register my disgust at the way I have been mis sold my first lease car 5 years ago, an Audi A6 estate S-line/Diesel."
"Very disappointing. I booked my car in for a routine service and requested a courtesy car for the day which Audi Colchester confirmed however, upon dropping off my car, I was advised the courtesy car reservation was not showing on their records."
"I do not recommend this branch. Some of the staff are very rude."
Facilities and Amenities
Pros:
"Lovely office."
"They offered refreshments, free WiFi as I waited and were very prompt in completing the brake pad replacement job."
"Amazing coffee."
"The free wash and vacuum left the car looking pristine."
"I especially approve of the video explanation of the issues identified."
"Excellent service from Start to finish."
"Greeted with a smile."
Cons:
"Unfortunately, since covid, they no longer are able to provide this service, which is a shame as I now have to have waiting appointments."
"Servicing seems reasonably well done, however you never know the insides.. they never clean up your car properly."
"Rush my service, did not even wash my car."
"The vehicle was returned without being sanitised, there were sharp tools left on the back seat."
"Would have been five star if sunroof treatment had worked!"
"Apart from the ridiculously long wait to get a service appointment everything else was good."
"Booked a service for a brake pads + discs replacement, had to wait over a week."