Ipswich Audi Reviews Summary

Sales Service

Pros:

• "Dealt with all my queries speedily and efficiently and guided me on to the Q3 sportback which I love."
• "Great experience, Howard has been a star, all the way through, from my initial enquiry, to finding me, the perfect car."
• "Marissa went over and above and made our Q7 purchase a breeze, and got the best deal we could have asked for."
• "Very pleasant and professional experience. Would highly recommend."
• "Purchased a car last week. Dealership professional, courteous and not pushy."
• "Really great service, even though Chanel was feeling unwell and had to leave before the handover everything was in place."
• "Excellent experience with the Audi range and a taste of the Audi world can be had here."
• "WE RECENTLY BOUGHT AN A6 AVANT FROM IPSWICH AUDI....THE SALES AND CUSTOMER SUPPORT WERE EXCELLENT."

Cons:

• "Really disappointed with the service provided by Ipswich Audi - Marissa Brame sold us a new car and gave incorrect information."
• "We cannot rate Howard highly enough! Between us both, we have dealt with many car salespeople and he is by far the best we have dealt with."
• "Very suspicious that they would not let me observe the work being done on my car. I cancelled the appointment and left."
• "Poor service, ordered (and paid for) replacement part, promised a call when part was in due 2 weeks. Months passed, no call."

Service and Maintenance

Pros:

• "The service department were so welcoming. They reassured me my car would be looked after."
• "Excellent service My car was collected as arranged. Had a video call while the car was in service with full explanation."
• "Very well looked after by Jennie. Great customer service and took time to explain everything that was going on."
• "Super helpful, good video of my car plus nice coffee. Shaun Taylor check into an email I had from an Audi forum."

Cons:

• "Had engine warning light come on. Contacted to see if they could diagnose and sort the issue, was told cannot be fitted in until January 2024!"
• "Had problems with the brake pads, just after only doing 2,800 miles and also engine problems."
• "Had a brilliant experience with Sam Andrews from Audi, he helped both me and my grandmother with purchasing our new cars."
• "Despite having been an Audi owner for 15 years and serviced regularly with Audi Ipswich for all my cars, it appears that my interest in a new car was insufficient."

Customer Experience

Pros:

• "The team at Ipswich Audi are completely customer focused."
• "Excellent service yesterday at Ipswich Audi. Lovely warm greeting when I went in and Jennie couldn't have been more helpful."
• "We thoroughly recommend Audi Ipswich. Sam was an absolute pleasure to deal with from start to finish."
• "My first time to take the car to Ipswich Audi, and what a great experience."

Cons:

• "I was literally harassed and embarrassed by this showroom. They denied me the delivery of a car right when I had almost reached their office."
• "I received great service when purchasing my A3 with Sam Andrews, he was very clear on explaining and answering all my questions."
• "Had a brilliant experience with Sam Andrews from Audi, he helped both me and my grandmother with purchasing our new cars."
• "A really annoying and unexpected MOT fail brought out the best in your staff. They worked hard to sort everything out."